 | |  | | | Photopost Pro Bug Reports Post post installation PhotoPost Pro problems here. | 
January 13th, 2013, 10:15 AM
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#1 (permalink)
| | Junior Member Verified Customer
Join Date: Nov 2012
Posts: 10
| gallery statistics disappears.
From time to time, not the statistics, please tell me how to fix the problem.
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January 13th, 2013, 11:19 AM
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#2 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 71,649
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Do you have a url?
I do not know how that would happen unless you turn off the statistics pal.
May under global options turn off the category cache?
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January 13th, 2013, 11:35 AM
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#3 (permalink)
| | Junior Member Verified Customer
Join Date: Nov 2012
Posts: 10
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I turned off the category cache, but the same result
url sony-club.ru/photo
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January 13th, 2013, 12:28 PM
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#4 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 71,649
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Okay send me via the contact us link an admin login and ftp info so I can check out and debug things.
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January 13th, 2013, 01:35 PM
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#5 (permalink)
| | Junior Member Verified Customer
Join Date: Nov 2012
Posts: 10
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Send it!
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January 13th, 2013, 01:36 PM
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#6 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 71,649
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Not a problem will respond via email then.  | |
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January 13th, 2013, 03:37 PM
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#7 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 71,649
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I received your information and viewed your index at please 30 different times clicking around trying to make something happen and every single view I see your statistics so I am not able to see what your seeing here on your site.
There are no viewing permissions or anything that stops the statistics from viewing it is a simple show it or not switch in admin.
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January 13th, 2013, 04:33 PM
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#8 (permalink)
| | Junior Member Verified Customer
Join Date: Nov 2012
Posts: 10
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Now I do not see a problem, but they are time-to-time there, users write about it and myself is watching. I do not know how to create a situation so that the problem was visible.
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January 13th, 2013, 05:04 PM
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#9 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 71,649
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The only thing I am saying is I do not see the issue and I do not know how you would create the issue. Like I said only guess I had would be an issue with your cache which is why I suggested turning it off and see.
The stats are as I stated a simple on off switch meaning if its on the program will show it and that is what I am seeing.
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January 14th, 2013, 11:54 AM
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#10 (permalink)
| | Junior Member Verified Customer
Join Date: Nov 2012
Posts: 10
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may be some time limits on the collection of statistics work?
Today, no problems. Yesterday 90% of statistics are not working.
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January 14th, 2013, 12:11 PM
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#11 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 71,649
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If you have no problems I would suspect your issue was your cache.
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January 14th, 2013, 01:22 PM
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#12 (permalink)
| | Junior Member Verified Customer
Join Date: Nov 2012
Posts: 10
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I will watch, and look, but the problem exists!
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January 14th, 2013, 01:24 PM
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#13 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 71,649
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Like I said I would suspect it had to do with your cache turned on. With it off I would suspect you would not see the issue.
I have yet to see the issue on your site whether the cache was on or off.
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