Upload Issues

[alawitaher]

Good day fellow PhotoPosters,

first time poster (not sure where this post should be or if I've put all the required information)

I'm facing difficulty in identifying the source of errors we're facing with our PhotoPost Pro gallery. When trying to upload any images and after putting initial image information and choosing the image, and when clicking to get to the next screen, We are getting the following error message:

Not Acceptable
An appropriate representation of the requested resource/photopost/bulkupload.php could not be found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Some users are able to upload images but we are still facing a problem with many thumbnails not being created.

I'm also getting the errors (as seen on the attachments) when I try to process the image queue under my account

I thought this was due to the old version we had (6.1) but later when we upgraded to the new version (7.1) although some accounts were fixed, we still had this issue with the majority of our users.

Any idea where the problem may come from? is it hosting related?

I apologize for the long post. Thanks in advance for your help.

Alawi

[Chuck S]

Try clearing any numeric directories under the UPLOADS directory.

You can also try applying this

http://www.photopost.com/forum/1266523-post2.html

[alawitaher]

Thanks Chuck,
Added the code to pp-inc.php and deleted all numbered folders under the Uploads folder. Unfortunately I got the the same error page when I tried to upload an image.

Not Acceptable
An appropriate representation of the requested resource/photopost/bulkupload.php could not be found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

When I went to my account's queue, I got this error immediately when the queue page loaded:

Warning: imagejpeg() [function.imagejpeg]: Unable to open '/home/qatifp5/public_html/photopost/data/500/thumbs/Alawi_Offroad_001.jpg' for writing in /home/qatifp5/public_html/photopost/image-inc.php on line 159

I also had the following error messages when I tried to process the queue:

Warning: imagejpeg() [function.imagejpeg]: Unable to open '/home/qatifp5/public_html/photopost/data/500/thumbs/Alawi_Offroad_001.jpg' for writing in /home/qatifp5/public_html/photopost/image-inc.php on line 159

Warning: copy(/home/qatifp5/public_html/photopost/data/500/medium/Alawi_Offroad_001.jpg) [function.copy]: failed to open stream: Permission denied in /home/qatifp5/public_html/photopost/image-inc.php on line 141

Warning: imagejpeg() [function.imagejpeg]: Unable to open '/home/qatifp5/public_html/photopost/data/500/medium/Alawi_Offroad_001.jpg' for writing in /home/qatifp5/public_html/photopost/image-inc.php on line 159

Warning: filesize() [function.filesize]: Stat failed for /home/qatifp5/public_html/photopost/data/500/medium/Alawi_Offroad_001.jpg (errno=2 - No such file or directory) in /home/qatifp5/public_html/photopost/image-inc.php on line 938

Warning: fread(): supplied argument is not a valid stream resource in /home/qatifp5/public_html/photopost/image-inc.php on line 938

and this was displayed on html page:

Unable to read the format of file: /home/qatifp5/public_html/photopost/data/500/medium/Alawi_Offroad_001.jpg

I tried creating and rebuilding all thumbnails and rebuilding all medium images and I had the below error on some images:

Checking photo #6254: rebuilding /home/qatifp5/public_html/photopost/data/500/thumbs/654.jpg from /home/qatifp5/public_html/photopost/data/500/654.jpg ...
Warning: imagejpeg() [function.imagejpeg]: Unable to open '/home/qatifp5/public_html/photopost/data/500/thumbs/654.jpg' for writing in /home/qatifp5/public_html/photopost/image-inc.php on line 159
failed! checking medium... not needed... done.

Any idea on a solution?

Thanks in advance.

Alawi

[Chuck S]

well several things. Make sure your path to your data and uploads folders are correct with 777 permissions on all levels beneath them. Make sure your bulkupload.php file exists and is 644 permissions.

[alawitaher]

Thanks Chuck. I've done changed the permission on all the folders you asked for and made sure that the file exists. But still no luck with the upload. I've tried everything I can but without any success. I'm still getting the exact same errors. In my attempts to solve this problem, I've changed the names of the data folders to "data Old" and created another copy on the same path with the correct name to have a backup copy of the data. I've also created a whole copy of the Photopost folder "photopost old" under the same path. Could that have anything to do with this?

I've also tried to make a database backup and this was the result of the process:

Command being used to execute dumps (specific tables are executed individually):

/usr/bin/mysqldump --opt -h localhost -uqatifp5_ppadmin -pp#!234$ qatifp5_photopost

Results:

pp_admingroups has been backed up.
pp_admlog has been backed up.

Warning: filesize() [function.filesize]: Stat failed for /home/qatifp5/pp_backup/pp_board.sql (errno=2 - No such file or directory) in /home/qatifp5/public_html/photopost/adm-misc.php on line 2022
Warning: pp_board.sql is 0 bytes or did not get created.
Warning: filesize() [function.filesize]: Stat failed for /home/qatifp5/pp_backup/pp_buddies.sql (errno=2 - No such file or directory) in /home/qatifp5/public_html/photopost/adm-misc.php on line 2022
Warning: pp_buddies.sql is 0 bytes or did not get created.pp_cache has been backed up.

Warning: filesize() [function.filesize]: Stat failed for /home/qatifp5/pp_backup/pp_captcha.sql (errno=2 - No such file or directory) in /home/qatifp5/public_html/photopost/adm-misc.php on line 2022
Warning: pp_captcha.sql is 0 bytes or did not get created.pp_categories has been backed up.
pp_comments has been backed up.

Warning: filesize() [function.filesize]: Stat failed for /home/qatifp5/pp_backup/pp_currency.sql (errno=2 - No such file or directory) in /home/qatifp5/public_html/photopost/adm-misc.php on line 2022
Warning: pp_currency.sql is 0 bytes or did not get created.pp_ecards has been backed up.
pp_exif has been backed up.
pp_extrafields has been backed up.
pp_favorites has been backed up.

Warning: filesize() [function.filesize]: Stat failed for /home/qatifp5/pp_backup/pp_invites.sql (errno=2 - No such file or directory) in /home/qatifp5/public_html/photopost/adm-misc.php on line 2022
Warning: pp_invites.sql is 0 bytes or did not get created.pp_ipcache has been backed up.
pp_iponline has been backed up.
pp_laston has been backed up.

Warning: filesize() [function.filesize]: Stat failed for /home/qatifp5/pp_backup/pp_messages.sql (errno=2 - No such file or directory) in /home/qatifp5/public_html/photopost/adm-misc.php on line 2022
Warning: pp_messages.sql is 0 bytes or did not get created.pp_notify has been backed up.

Warning: filesize() [function.filesize]: Stat failed for /home/qatifp5/pp_backup/pp_paid_subscriptions.sql (errno=2 - No such file or directory) in /home/qatifp5/public_html/photopost/adm-misc.php on line 2022
Warning: pp_paid_subscriptions.sql is 0 bytes or did not get created.
Warning: filesize() [function.filesize]: Stat failed for /home/qatifp5/pp_backup/pp_payments.sql (errno=2 - No such file or directory) in /home/qatifp5/public_html/photopost/adm-misc.php on line 2022
Warning: pp_payments.sql is 0 bytes or did not get created.pp_photoextras has been backed up.
pp_photos has been backed up.
pp_photoviews has been backed up.
pp_searchids has been backed up.
pp_settings has been backed up.
pp_sort has been backed up.
pp_sortmemb has been backed up.

Warning: filesize() [function.filesize]: Stat failed for /home/qatifp5/pp_backup/pp_subscriptions.sql (errno=2 - No such file or directory) in /home/qatifp5/public_html/photopost/adm-misc.php on line 2022
Warning: pp_subscriptions.sql is 0 bytes or did not get created.pp_usergroups has been backed up.
pp_users has been backed up.


You should double-check your .sql files to be sure the backup completed successfully.

Is this normal or could there be a problem with the db structure?

Thanks again.

[Chuck S]

Like I said uploading errors are path or permissions issues always. Do the data 500 thumbs and medium directories exist?

If you recently upgraded did you run all upgrades. Your backup error makes no sense. There is nothing in the code thats going to backup some tables and not others. As long as the path to mysqldump is correct and the path to a directory which is 777 to backup tables to it should work.

[alawitaher]

Thanks Chuck. We upgraded directly from 6.1 to 7.1. I tried to find out the order in which we should upgrade but didn't get the correct information and we went ahead and upgraded. Is there a way to roll back the upgrade and do the appropriate upgrade cycle?

Regards,
Alawi

[Chuck S]

To do an upgrade you upload all the files except the 2 config files and install.php

You then run the upgrade.php file and select 6.1 and run through the last.

Your errors suggest your permissions are not correct on your data directory at every level. Your data folder should have numeric folders beneath it and in each one of them would be thumbs medium mini folders. All these folders should be 777 permissions for uploads to work.