access /bulkupload.php error

glooper · July 11th, 2010, 02:30 PM

I am having an issue- When users try to upload images (more than 1 at a time) and they enter in the description box on the first page- they get this error-
Forbidden

You don't have permission to access /bulkupload.php on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache mod_fcgid/2.3.5 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at gallery.gingerscraps.net Port 80

Here is the problem in their words

"I have the problem too and I figured out that if I leave the description blank and click upload, then add the description there it will let me upload. You have to leave the description blank on the first page otherwise you will get the forbidden message. I think that is what Jayne (briarwoodpups) did to get hers uploaded. "

Many having this issue. I tested it and got the same error.

My site address - for the gallery- is GingerScraps Gallery - GingerScraps Photo Gallery

Thanks you for your help

Chuck S · July 11th, 2010, 07:44 PM

well how big of a description are they trying to enter? sounds to be like an issue with trying to pass some super long description to another script.

glooper · July 11th, 2010, 09:14 PM

No I actually did a test upload. 3 images and in the first description box all I wrote was " test". And it gave me the same error. Any idea what it might be?

Chuck S · July 12th, 2010, 01:11 AM

please post a test login.

glooper · July 22nd, 2010, 03:10 PM

Ok here is a test log in-

user name- gallery test
password- testing123

upon further tests I have done.... It seems that it always happens if they put any URL in the first description box.

Let me know the solution once you test it please. Thank you

Chuck S · July 22nd, 2010, 03:27 PM

Please post an example of what they are exactly trying to post so we can replicate it.

glooper · July 22nd, 2010, 03:39 PM

they are trying to post images- size 600 by 600 or smaller.
When entering any URL in the description box they get the error. If they leave the first description box blank- and enter the info in on the second description box then it processes fine.

So there is some sort of glitch on the first description box - if you try to put a URL.

So example-
if you type in the in the first description box-
Here is a Layout I made with GingerScraps kit Backyard BBQ- It can be found here- GingerScraps :: New products

they will get this error-
Forbidden

You don't have permission to access /bulkupload.php on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache mod_fcgid/2.3.5 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at gallery.gingerscraps.net Port 80

glooper · July 25th, 2010, 04:44 AM

any luck with this yet?
I asked my IT guy to look into it.. but her wants to see what you have to suggest first. As he doesn't know where to start looking.
I truly appreciate any help you can offer!
Thank you in advance

Chuck S · July 25th, 2010, 09:04 AM

Maybe try in uploadphoto.php change these lines

Code:

Content visible to verified customers only.

to maybe this

Code:

Content visible to verified customers only.

glooper · August 2nd, 2010, 03:15 PM

I found and replaced the code. No change in the error.

I have tested it and still get the same error if I try to put a URL in the first description box.

Other suggestions please?

Chuck S · August 2nd, 2010, 05:02 PM

There is more than one line did you change both?

DSCN05161 - ReefTalk Gallery

I did a little test it seems to work

glooper · August 3rd, 2010, 05:35 PM

I did change the code in both places.
Still same error.
Ok here is a test log in for my site GingerScraps Gallery - GingerScraps Photo Gallery

user name- gallery test
password- testing123

I just tested again- and still same error. Thank you for all your help.. I really need to get this resolved.

Chuck S · August 3rd, 2010, 07:58 PM

You can send us ftp info to the contact us link and I can check out your site but as my posted url shows I uploaded a photo and indeed put a url in the uploadphoto box so it appears to work.

glooper · August 4th, 2010, 05:29 PM

ok I sent a FTP account info to the contact us link. Thank you.
I double checked the code and I did change the code - like you suggested.... but the error is still happening.

Let me know what you find.

Chuck S · August 5th, 2010, 07:33 AM

well I will go check thanks.

Chuck S · August 5th, 2010, 11:49 AM

This has to be a server related issue with some setting maybe contact your host since they would know more than I would about server configs but if I take this out of the url then the script works fine.

Code:

Content visible to verified customers only.

Obviously since the server is stopping things from processing and letting the script run this is where I would check.

You can try not entering a url just this

Code:

Content visible to verified customers only.

You will see this is what causes the issue. It has something to do with those characters appearing in the browser line.

glooper · August 8th, 2010, 01:45 PM

ok- thank you so much! I will pass this info along. Hopefully they can fix it.

Chuck S · August 8th, 2010, 03:13 PM

Yes its find of a weird thing I haven't found anything for on the web but definately server related. You have a link to phpinfo on the server?

glooper · August 9th, 2010, 09:33 PM

phpinfo()

Chuck S · August 9th, 2010, 09:56 PM

Okay your server was just updated recently but given the issue is the processing of the url variables there has to be some server thing there. You host might be able to help.