Script Getting Caught In Loop

[scraporchard]

Hello!

We have been experiencing problems with our site running super slow; so we contacted our web host and they located the problem to a script in our Gallery (PhotoPost) that is getting caught in a loop. Here is the information they provided us with:

John:
here is the information:


John:
/usr/local/cpanel/3rdparty/bin/analog +CIMAGEDIR /images/ +CDOMAINSFILE /usr/local/cpanel/3rdparty/share/analog/lang/usdom.tab +CCHARTDIR ./ +CALLCHART ON +CLANGFILE /usr/local/cpanel/3rdparty/share/analog/lang/us.lng +COUTFILE /home/scraporc/tmp/analog/11.html +CLOCALCHARTDIR /home/scraporc/tmp/analog/ +CCACHEOUTFILE /home/scraporc/tmp/analog/cache.out +CCACHEFILE /home/scraporc/tmp/analog/cache +CVHOST ON +COSREP ON +CBROWSER ON +CFULLBROWSER ON +CREDIRREF ON +CREFSITE ON +CFAILREF ON +CLOGFORMAT COMBINED +CHO


John:
It is listed in the 3rdparty list


Mel:
and it's just, for whatever reason, getting caught in a loop


John:
Although not an Admin - what catches my eye is the cache.out piece. It sounds like it is not saving that file correctly - so it cannot create another cache - which in turns loops it.


John:
Here is the full details:

/usr/local/cpanel/3rdparty/bin/analog +CIMAGEDIR /images/ +CDOMAINSFILE /usr/local/cpanel/3rdparty/share/analog/lang/usdom.tab +CCHARTDIR ./ +CALLCHART ON +CLANGFILE /usr/local/cpanel/3rdparty/share/analog/lang/us.lng +COUTFILE /home/scraporc/tmp/analog/11.html +CLOCALCHARTDIR /home/scraporc/tmp/analog/ +CCACHEOUTFILE /home/scraporc/tmp/analog/cache.out +CCACHEFILE /home/scraporc/tmp/analog/cache +CVHOST ON +COSREP ON +CBROWSER ON +CFULLBROWSER ON +CREDIRREF ON +CREFSITE ON +CFAILREF ON +CLOGFORMAT COMBINED +CHOSTNAME scraporchard.com +CHOSTURL Scrap Orchard /usr/local/apache/domlogs/scraporchard.com

John:
the 11.html is not properly closing (+COUTFILE /home/scraporc/tmp/analog/11.html +CLOCALCHARTDIR)

John:
so it cannot create or open a new temp file (/home/scraporc/tmp/analog/cache +CVHOST ON +COSREP ON +CBROWSER ON +CFULLBROWSER ON +CREDIRREF ON)

We would really like to get this resolved as soon as possible; any information you can provide us would be greatly appreciated. John thinks it may be a setting of so sort they need to correct or change on the server but they do not even know where to begin to look. It has crashed our site at least 3 times in the past 2 days.. so a solution is urgently needed. Thank you in advance!

[Fortissimo]

Posting to verify that we are having the same issue. We do have the same host as Scraporchard, however, we have our own dedicated server that is not tied to theirs at all. Our site is literally dead in the water due to this issues. It started around the time we upgraded to the newest version of Photopost.

[Chuck S]

None of the provided information above that claims to show that there is a tie with the gallery does. There is not one single gallery file or script meantioned in any error posted above.

We do not use html files so this issue posted above would appear to be with some other thing

[scraporchard]

Yesterday, when they found the file that was in the loop process it was an image being uploaded to the Gallery.

[Chuck S]

the files etc noted are all server processes no photopost scripts are being meantioned in any errors is what I am saying.