Upload Errors

qz6lwp · April 28th, 2008, 12:41 PM

I have a two users that have been having problems uploading in PP. They are getting the following error:

Problem running JPEGTRAN:

"/usr/bin/jpegtran" -copy none /home/qz6lwp/public_html/cropperscottage/pp/data/500/10-Impossible-Wishes-Web.jpg

Error Code: 1

I don't see anything on this error. I cleared out the uploads folder but this did not help. I tried logging in as them and tried to upload, and it failed with there image, but a generic jpg worked. Not sure what to think? Could size cause this error, or a issue with whatever program they are using to create the jpg from the scanned image?

Chuck S · April 28th, 2008, 02:24 PM

You can try removing jpegtran path from admin global options and see if things work. Seems to me an issue with jpegtran.

qz6lwp · April 28th, 2008, 02:45 PM

Even if I'm only seeing a few people with this issue? I have other people uploading ok today.

Chuck S · April 28th, 2008, 09:26 PM

Does it work for the photo they are uploading if you do as instructed?

It could very well be the photo they are uploading at this point I am simply trying to test and give suggestions. This is a permissions issue just need to find out why it fails.