 | |  | | | Photopost Pro Bug Reports Post post installation PhotoPost Pro problems here. | 
August 20th, 2007, 08:33 PM
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#1 (permalink)
| | Member Verified Customer
Join Date: Apr 2005
Posts: 34
|  Image type not supported yet
Hello,
I just moved my site to a new server. Now when people try to complete the upload process they get this error: Sorry, this image type () is not supported yet.
Any ideas?
Thanks,
Andy
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August 21st, 2007, 03:45 PM
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#3 (permalink)
| | Member Verified Customer
Join Date: Apr 2005
Posts: 34
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I have done this multiple times and I'm still getting that error. Any other ideas?
Thanks,
Andy
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August 21st, 2007, 05:59 PM
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#4 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 66,806
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what type of image are you uploading maybe there is an image in your upload que that GD2 will not handle on your server. Delete all folders under your uploads folder
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August 21st, 2007, 06:37 PM
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#5 (permalink)
| | Member Verified Customer
Join Date: Apr 2005
Posts: 34
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Its a .jpg If the program cannot handle .jpg then I'm sunk 
As far as deleting the uploads folder will that remove any current images in the software already?
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August 21st, 2007, 11:27 PM
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#6 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 66,806
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delete any directories under the uploads folder not the uploads folder itself
No deleting folders under uploads would not delete photos since photos are stored under the data directory
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August 29th, 2007, 04:31 PM
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#7 (permalink)
| | Member Verified Customer
Join Date: Apr 2005
Posts: 34
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Hey Chuck,
Still having the same problem. Any other recommendations?
Thanks,
Andy
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August 29th, 2007, 06:06 PM
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#8 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 66,806
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You can email the admin login to support@photopost.com | |
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December 28th, 2007, 08:10 PM
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#9 (permalink)
| | Junior Member
Join Date: Sep 2007 Location: Melbourne, Aus
Posts: 14
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I've followed this post through also and still have the problem - will email support...
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December 28th, 2007, 10:19 PM
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#10 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 66,806
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Double Check Permissions and your server paths to ensure they are correct as well as the image type you are trying to upload is a supported image type for GD2.
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December 28th, 2007, 11:22 PM
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#11 (permalink)
| | Junior Member
Join Date: Sep 2007 Location: Melbourne, Aus
Posts: 14
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.jpg is the problem and GD2 does support that. I even got my husband into checking permissions and the directory 'gallery' is 777 with the exception of help, language and one other. All other software, classifieds and ratings are working fine. All looks correct in admin. Anywhere else I can look?
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December 29th, 2007, 09:33 AM
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#12 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 66,806
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As I noted in your other support post you did not update the server path to the new one in Admin => Storage Options. Your good to go.
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