Uploading error

sfm_aceman · May 7th, 2007, 12:15 PM

I have recently been getting told that several users were getting:

Sorry, this image type () is not supported yet.

when they attempted to upload an image file to the gallery. So I need some research.

1. I checked and all data folders are 777
2. I attempted to test upload a 1280x1024 jpg file (2500 max width/hieght) and got the same error: Sorry, this image type () is not supported yet.
3. I checked the formats I allow on the gallery: .jpg,.gif,.png,.jpeg
4. I upgraded to 5.62 today and that did not fix my problem.

I really need some help here cause I can not figure out why I am unable to upload images to my gallery any longer.

My PHP INFO is:
System Linux server.scifi-meshes.com 2.6.9-42.0.3.ELsmp #1 SMP Fri Oct 6 06:28:26 CDT 2006 x86_64
Build Date Nov 3 2006 08:11:27
Configure Command './configure' '--with-apxs2' '--with-curl' '--with-curl-dir=/usr/local/lib' '--with-gd' '--with-gd-dir=/usr/local/lib' '--with-gettext' '--with-jpeg-dir=/usr/local/lib' '--with-kerberos' '--with-openssl' '--with-mcrypt' '--with-mhash' '--with-mysql=/usr' '--with-pear' '--with-png-dir=/usr/local/lib' '--with-xml' '--with-zlib' '--with-zlib-dir=/usr/local/lib' '--with-zip' '--enable-bcmath' '--enable-calendar' '--enable-ftp' '--enable-magic-quotes' '--enable-sockets' '--enable-track-vars' '--enable-mbstring' '--enable-memory-limit'
Server API Apache 2.0 Handler
Virtual Directory Support disabled
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PHP API 20020918
PHP Extension 20020429
Zend Extension 20050606
Debug Build no
Zend Memory Manager enabled
Thread Safety disabled
Registered PHP Streams php, http, ftp, https, ftps, compress.zlib

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sendmail_path /usr/sbin/sendmail -t -i -f scifimesh@scifi-meshes.com /usr/sbin/sendmail -t -i
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Chuck S · May 7th, 2007, 12:25 PM

Have you tried clearing the uploads directory and seeing if this helps you?

sfm_aceman · May 7th, 2007, 12:28 PM

Is the uploads directory data/1/??

If so the folder and it's subs (medium, mini, thumbs) are all empty save their index.html files.

Aceman

sfm_aceman · May 7th, 2007, 12:29 PM

data/2
data/500

Both have alot of files in them.

Aceman

sfm_aceman · May 7th, 2007, 12:30 PM

oh.. wait a second..

/uploads/ has ALOT of folders inside it.. but I'm afraid to remove them..

Should I delete all the sub folders under uploads? I want to say there are over 100 of them. And leave only the 1 folder? This won't effect my gallery cause the gallery is stored in DATA correct?

Aceman

sfm_aceman · May 7th, 2007, 12:45 PM

UPDATE:

I deleted my uploads folder and replaced it with the clean one from the 5.62 install zip file. I CHMOD'd the folder and it's single sub to 777 and reattempted my upload and got the same error message that the () is unsupported.

After my test upload I can see (through FTP) that the file I attempted to add is sitting in /uploads/1/

Aceman

Chuck S · May 7th, 2007, 01:24 PM

Yes you can clear uploads anytime you want just do not delete data directory

As far as uploads not working what type of file is this your trying to upload. The error your site is reporting is a GD2 error and usually in those brackets it has a file type but yours is empty. So the result here is to understand why your not getting an error type

You can place a url here and a test login here so we can try uploading

Recheck your uploads and data directory permissions and ensure that they are 777 at every level.

The reason I asked you to clear uploads is because if you by chance uploaded a file not supported by GD2 this could be a reason why your getting stuck on the upload process.

sfm_aceman · May 7th, 2007, 01:30 PM

http://www.scifi-meshes.com/gallery

User: redshirt
pass: temppass

Gallery is open.. but not working

Gallery is set to use GD2.. should I try imagemagic?

Should you need admin please let me know and I can work that angle for you.

Aceman

Chuck S · May 7th, 2007, 01:57 PM

Yes you can try imagemagick but first thing I would suggest is to check your global options and storage options data server paths and urls and your uploads server path as well and ensure they are right. Your telling me the permissions are correct but this type of error is usually permissions or path related so lets track it down. If you verify they are right then you can send admin login and ftp info to support@photopost.com

sfm_aceman · May 7th, 2007, 02:34 PM

Information has been emailed.

Aceman

sfm_aceman · May 7th, 2007, 03:20 PM

The solution was I had a wrong setting which Chuck found for me. I swear I looked it over and over again. But sometimes it takes a pro.

Thanks again Chuck.

Aceman

Chuck S · May 7th, 2007, 03:47 PM

Not a problem

pericoloso · May 7th, 2007, 04:20 PM

can you plz tell me because i have the same problem?
Currently i use GD2 but my server is supported by imagemagick///
my host told me tha imagemagick is on that path usr/local/bin/convert
but when i use it nothin happens, thats why i use gd2!
Any solutions?

Chuck S · May 7th, 2007, 04:32 PM

Your mogrify should be /usr/bin/mogrify not convert

pericoloso · May 7th, 2007, 04:35 PM

This is standard in all linux servers with imagemagick?

so i just type usr/local/bin/mogrify right?

Chuck S · May 7th, 2007, 09:18 PM

No its not standard

You type the right path for your server in the config

/usr/bin/mogrify

/usr/local/bin/mogrify

I can not tell you if you have mogrify on your server. If you have ssh try typing whereis mogrify on the ssh command line

pericoloso · May 8th, 2007, 02:07 PM

now i am using gd2...how can i change it to imagemagick and enter the correct path?
my host told me that after typing whereis mogrify
they got /usr/local/bin/mogrify

Chuck S · May 8th, 2007, 03:05 PM

then in admin => edit config you enter that path where it says imagemagick path

/usr/local/bin/mogrify