Unable to find this user

abysmarut · March 9th, 2007, 07:38 PM

I am not able to upload images when I use non-English user names. It gives me the following error message.

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#31649;&#29702&#21729: Unable to find this user. Please check spelling.
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I'm using Photopost integrated with vB 3.6.4, English version, and my MySQL database is already in UTF-8 unicode character set. My vB board is able to read these non-English characters though.

Please let me know what can be done to fix this problem. Thanks.

Chuck S · March 9th, 2007, 08:59 PM

How is the name you have trouble reading stored in the database. what is the name you type

Information would help us help you

abysmarut · March 9th, 2007, 09:02 PM

It's in Chinese, 管理員，meaning "administrator." Again, my English vB is able to display it without problems, though.

Chuck S · March 9th, 2007, 10:19 PM

That does not answer my question here please respond to the question so we can assist

Initially I can not say whether vb supports Chinese but I know our software does not support that language

abysmarut · March 9th, 2007, 10:25 PM

Quote:

Originally Posted by Chuck S

How is the name you have trouble reading stored in the database. what is the name you type

Information would help us help you

Quote:

Originally Posted by Chuck S

That does not answer my question here please respond to the question so we can assist

Initially I can not say whether vb supports Chinese but I know our software does not support that language

Chuck, I did answer your question. "管理員" is the name I typed in, which is what you asked for.

What could I do next then? I have a lot of members using Chinese user names.

Chuck S · March 10th, 2007, 12:20 PM

I asked you how the name looks in your database and I never see that this was answered. You stated how it looks when they type it in your browser but not what is in the database

This is an obvious issue since Photopost does not support Chinese of how the name is translated so it cant match the database. Unless I know what it looks like in the database I can not suggest something that might help

abysmarut · March 10th, 2007, 08:45 PM

Quote:

Originally Posted by Chuck S

I asked you how the name looks in your database and I never see that this was answered. You stated how it looks when they type it in your browser but not what is in the database

This is an obvious issue since Photopost does not support Chinese of how the name is translated so it cant match the database. Unless I know what it looks like in the database I can not suggest something that might help

Could you please tell me precisely where and how to find out? Do you mean that I should go into the MySQL database, or the vB Admin Control panel to find out? In either case, how?

As I said in a previous thread, I am pretty dumb as far as programming goes, so please don't assume I (or any customer for that matter) am (is) at your level of understanding. It was, and still is, just not clear to me what you meant.

Chuck S · March 10th, 2007, 08:57 PM

We do not support Chinese or claim to so as stated this will not work in Photopost those types of characters. We never wrote our software to support this. Now I dont mind posting something that might help but you need to do this.

Post here first what the user is typing as their username

then in your database post here for there entry in the vb user table the username as it is shown there. You need to use like phpmyadmin or similar to view this

Now if this only happens to you when uploading try removing this from your uploadphoto template

Code:

Content visible to verified customers only.

abysmarut · March 10th, 2007, 09:55 PM

Quote:

Originally Posted by Chuck S

Now if this only happens to you when uploading try removing this from your uploadphoto template

Code:

Content visible to verified customers only.

Here is what I did with with the uploadphoto.tmpl template. I've chmod-ed it to 777, but it still wouldn't write the changes after I removed the code you asked me to remove. This is the error message I get:

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Unable to write changes, permissions on uploadphoto.tmpl are not set properly.
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What am I missing here? (The template folder is already chmod-ed to 777.)

abysmarut · March 10th, 2007, 11:31 PM

Quote:

Originally Posted by Chuck S

Now I dont mind posting something that might help but you need to do this.

Post here first what the user is typing as their username

then in your database post here for there entry in the vb user table the username as it is shown there. You need to use like phpmyadmin or similar to view this

This is what the user is typing in as the username: 技術管理

This is what I found out in the vb user table via phpMyAdmin: please see attached image. (I have to use the attached image since vB keeps converting it to Chinese display.)

Chuck S · March 11th, 2007, 11:26 AM

I will have to do some testing and let you know if there is anything I can post for you.

abysmarut · March 11th, 2007, 12:43 PM

Thanks. I'll keep my fingers crossed.

abysmarut · March 13th, 2007, 11:32 PM

Hi, Chuck, I wonder if there is any promising solution to the search problem in the works. I have something else to touch base with you. Is there any way I can send you an email? It has something to do with my license and vBGallery. Thanks.

Chuck S · March 14th, 2007, 08:18 AM

I can not even work with Chinese characters on my system so its hard to come up with a suggestion for you when I am unable to type these characters in any capacity

I beleive if everything works correctly except this one thing which of course would only be a problem for you since your an admin then removing the bit from uploadphoto template would be correct for you. Just make sure you chmod the templates in the vb3enhanced folder to 666 and make the change I noted to remove that part

You can email custserv@photopost.com with license questions as I do not handle licensing

abysmarut · March 14th, 2007, 09:48 AM

Thanks. I'll try changing the uploadphoto template as suggested. However, I have been having problems logging into my photopost site. It seems to be a hit and miss. Sometimes I can log in; sometimes, I can't. But I don't have problems with logging into the vB forum itself. Does that have something to do with the cookies? I haven't touched anything in the cookie path though. Can you suggest a fix?

abysmarut · March 14th, 2007, 10:12 AM

Quote:

Originally Posted by abysmarut

Thanks. I'll try changing the uploadphoto template as suggested. However, I have been having problems logging into my photopost site. It seems to be a hit and miss. Sometimes I can log in; sometimes, I can't. But I don't have problems with logging into the vB forum itself. Does that have something to do with the cookies? I haven't touched anything in the cookie path though. Can you suggest a fix?

I think I've found out the source of the problem. I was logging in as a second administrator. It seems that Photopost Pro allows for only one administrator. I might be wrong though.

Chuck S · March 14th, 2007, 10:59 AM

cookies must be the same between the apps.

I suggest like so

cookie path /

cookie prefix bb

cookie domain .domain.com

abysmarut · March 14th, 2007, 11:55 AM

Thanks so much, Chuck. Both the cookie path and the upload problems have been resolved. Users with non-English names can now upload images without problems. So I think Photopost can match the Chinese username used in the forum with the username stored in the vB MySQL database.

However, for some reason, Chinese usernames are not displayed properly, even though images can be uploaded using those names.

Please see attached.

Chuck S · March 14th, 2007, 12:02 PM

As stated we do not support the Chinese language or claim to. To be able to display Chinese I do believe one must load the proper charset over their site to be able to display this. If I am not mistaken this is what your page has to have to display those names in the head portion of your site

<meta http-equiv="Content-Type" content="text/html; charset=big5" />

abysmarut · March 14th, 2007, 12:18 PM

Quote:

Originally Posted by Chuck S

As stated we do not support the Chinese language or claim to. To be able to display Chinese I do believe one must load the proper charset over their site to be able to display this. If I am not mistaken this is what your page has to have to display those names in the head portion of your site

<meta http-equiv="Content-Type" content="text/html; charset=big5" />

I hate to impose on you. And I understand that you are going an extra mile for this. But if you could tell me exactly where to find: <meta http-equiv="Content-Type" content="text/html; charset=big5" />, and make the necessary changes, it is much appreciated.

Everything else seems to be working fine. So once this small issue is fixed, I won't bother you any more.