Upgrade issue 2.4.3 - 3.0.1

[Markus.B]

Hello Chuck,

i got some Problems with upgrade to Vbgallery 3.0.1 (online site)
Upgrade from vb 3.8.3 - vb 4.1.3 PL3
Upgrade vbgallery from 2.4.3 - 3.0.1

White Page!

If i call the xxxforum.net/gallery/index.php i get a white page

If i call a Image like xxxxxforum.net/gallery/showimage.php?i=63214&catid=member&imageuser=1 i get a white Page

If i check in my Profile in the Forums, there is the Gallery tab with all the possibilities, I can view slideshows in my Forum profile page (but i cant click the slide pics because it forwards me to a WP) Same happens with the previews in my forum Profile Page.

I have triple checked if all files are in place, forumpath in gallery_config.php, in Admin settings for all the paths.

Tested with different styles (always same)

A week ago i have done the same Installation procedere (in a subfolder) on my testsite to see how it works (same datas, just now a week older database)
It was working fine and it wents through just have to activate the Gallery, that was all.

Do you have any suggestions for me.

Best regards, Markus

[Chuck S]

Have you actually done the upgrade procedure?

You upgrade your files sure except the config and then you run the vbgallery_install.php and select upgrade.

[Markus.B]

yes i have done the upgrade procedure.

Overwritten all existing files in forum + gallery folder, checked the date of those files to see if they are really overwritten.
config file edited for the relative forum path

started the vbgallery_install.php (no errors)

later on i believed on a Template problem, than i´ve tried this option: Reinstall the templates, phrases and plugins

But still no change, same as before...

[Chuck S]

well I would have to see your files etc.

Maybe you have a corrupt file? edited the config file incorrectly?

Your server error logs would give you a more detailed error than a white page. Also turning on display errors in php settings might help show what your issue is.

I would think bad path to forum in config or corrupt file personally.

[Markus.B]

Originally Posted by Chuck S

well I would have to see your files etc.

i can provide ftp, admin account.

but would like to mention the forums is in german...

Originally Posted by Chuck S

Maybe you have a corrupt file? edited the config file incorrectly?

Just have re-uploaded all the files again, no change.

the config is edited: /usr/www/users/pattxx/forum

Originally Posted by Chuck S

Your server error logs would give you a more detailed error than a white page. Also turning on display errors in php settings might help show what your issue is.

i have turned on show php errors

Fatal error: Call to undefined method

Content visible to verified customers only.

[Markus.B]

Admin panel gallery settings:

h ttp://ww w.xxforum.net/gallery
/usr/www/users/pattxx/gallery/files
h ttp://ww w.xxforum.net/gallery/files
/usr/www/users/pattxx/gallery/users
h ttp://ww w.xxforum.net/gallery/users

[Chuck S]

when did you download the software?

I would suggest you redownload the software and upload the files. vbGallery is not compatible with the new ckeditor yet. We have patched the software to do basic commenting and I see no reference in our showimage.php to any such call to a function as you state.

It does work as I am using it as a test on my vb4

PhotoPost vBGallery

[Markus.B]

1st download was 2 weeks ago
2nd was 1 week ago

and just right now downloaded 3rd time, overwritten again all existing files - no change, same as before.

I am not using yet vb 4.1.4, first will see everything runs well on vb 4.1.3 PL3 without the new CKeditor.

so no success ...

I would like to run the upgrade script again, how is the best way for?
my DB is >2GB, so its no fun to handle with ;-)

i see now no other solution, i don't like to downgrade a big forum...

Br, markus

[Markus.B]

1st download 21.8.2011 00:59
2nd download 29.8.2011 13:45
3rd download 01.09.2011 16:20

MEZ +1

[Chuck S]

You can pass along site info through the contact us link for me to look at your site. something is not working right and I think my link clearly shows the software does work with the new vb.

[Markus.B]

Site Info is send.

If you also check on my testsite (now vb4.1.4) its working fine, just this time i failed to get it with my life site...

testsite folder: vbtest

Thanks, Markus

[Chuck S]

Well I shall check out the site info and if I have questions I shall email