Invalid Security Token

attroll · February 27th, 2012, 07:59 AM

I have users getting the "invalid security token" message when they try to upload a photo that is larger then the limits I have set in my Admincp. They should be getting a different type of error message telling then that the file is to large.

What would cause this and how would I fix it?

Chuck S · February 27th, 2012, 01:47 PM

Interesting it only happens when they upload a larger file normal uploads work?

attroll · March 4th, 2012, 11:38 PM

Yes, at this time it only seems to display the "invalid security token" message with photos larger than what I have my limits set to.

Chuck S · March 5th, 2012, 06:51 AM

Is this the hammock site?

what are your limits filesizes this is happening to? filetype?

attroll · March 5th, 2012, 04:11 PM

I have my JPG set to 1500000, 1280, 1024. The file trying to be uploaded is 3605K and 2592 x 1936. They are exceeding the limit but it should not be giving them a invalid security token error. Shouldn't it be telling them that there file is to large or something to that effect and letting them know what the limits are?

Chuck S · March 6th, 2012, 07:21 AM

I will see if I can find a file around that size and try.

attroll · March 6th, 2012, 09:24 AM

If you do not have one, I can send you the file in question.

Chuck S · March 6th, 2012, 09:27 AM

You can do that as well and I will try various ones.

attroll · March 6th, 2012, 09:33 AM

Where would you like me to send the file to? There seems no place to send an attachment in the contact us link.

Chuck S · March 6th, 2012, 09:36 AM

sales at photopost would work.

attroll · March 6th, 2012, 10:08 AM

Ok. I just sent it to, titled For Chuck.

Chuck S · March 6th, 2012, 01:15 PM

I just uploaded that picture with the regular test user you have me and it uploaded fine so I was not able to replicate the issue.

attroll · March 6th, 2012, 01:50 PM

Weird, you were able to upload the photos. I thought it was out of my specs. I will have to double check and also tell one of my users having the problem to try doing it again.

I will keep you posted.

Chuck S · March 6th, 2012, 02:00 PM

yeah it is all about trying to understand what is going on and not able to replicate it here with the info and logins you provided as of yet.

attroll · March 10th, 2012, 10:06 AM

I found a user that this was happening to and I sent an email to sales with two photos and the login info.

Chuck S · March 10th, 2012, 11:21 AM

Okay that is good. I guess I would see usergroups and see if there is a difference there.

The question to answer would be why the specific user is having the issue when one can register a username and have no issue and another user does.

attroll · March 10th, 2012, 12:22 PM

I just tried it again with one of my test users that I tried before. I am not able to duplicate the security token error. But what it is doing, when I try to upload more than one photo at a time (that are over my set limits) it will not let me but it does not come back giving me a message telling me why. It goes through the process of uploading the files and just jumps back to the upload screen prompt with any message or anything.

If I upload just a single photo then is come back and tells me the reason why.

I don't know why it will not come back giving a reason why when uploading multiple photos but it will when uploading a single photo.

I will keep looking into this as well.

Chuck S · March 10th, 2012, 12:34 PM

I hear ya I am just working on seeing if I can find out why neither of us can replicate a security error message.

attroll · March 10th, 2012, 12:36 PM

I have tried IE and Chrome without the security token error. I have not tried FF as I do not have it installed on this computer. I wrote to the user asking what browser he is using and am waiting for his reply.

Chuck S · March 10th, 2012, 12:46 PM

I use firefox and have no issues thus far. I have all different browsers out there on my computer so if you get more info there let me know.