Error creating thumbnail! Error code: 1

[BFPlanet]

Ok. I'm at a loss. We've recently moved our vBulletin forum from GoDaddy to a dVPS. As it turned out ImageMagick wasn't installed. So.. I installed it (as per instructions found on here.

I have ensured that the data and uploads directories are 777.

I have ensured that the path to the mogrify is correct and that ImageMagick is fully installed.

Error creating thumbnail! Error code: 1

Command:

"/usr/bin/mogrify" -strip -resize "120x" -resize "x120<" -gravity center -crop 120x120+0+0 -quality 70 -unsharp 10 '/var/www/vhosts/butchfemmeplanet.com/httpdocs/gallery/data/500/thumbs/looking-up-palm.JPG'

Help?

[Luciano]

I have no idea how imagemagic works..
What I would do:
Switch to GD2 in acp...
This should work without problem as nearly 99% of servers have php compiled with gd2.

THis will allow you to check if it is a path problem or something not related to imagemagic or gd...

If you get an error with gd also.. it meens that it is NOT related to imagemagic.. nor gd.. but more likely a file not found error or a path error or.. or.. or...

But when looking to your path... it seems there is an error there...

vbgallery usually has for path
.........../httpdocs/gallery/files/u/s/e/r/i/d/looking-up-palm.JPG'
as admin it would look for:
.........../httpdocs/gallery/files/1/looking-up-palm.JPG'
where as 1 is your userid
and not:
.........../httpdocs/gallery/data/500/thumbs/looking-up-palm.JPG'

thats my thoughts..

Luc

[BFPlanet]

Ok. So how do I force it to the right directory? that doesn't help me as far as userid pathing.

[Chuck S]

You have posted in the wrong forum. You are using photopost pro not vbgallery.

However the advise is generally sound although geared towards vbgallery which might be a little confusing.

Your issue can only be one of two things I would think.

1. Your imagemagick install is hammered meaning not working

2. Your permissions are wrong on the directory as your data directory in photopost pro per the install instructions state you must set that directory to 777 permissions at every level.

Now in global options in admin panel of photopost pro you can set your processor to GD2 and try to upload. If you upload fine then the issue is with imagemagick. If you cant upload then either permissions are wrong on the data directory or maybe safe mode is on.

[BFPlanet]

1. Safe mode is off

2. I've done chmod -R 777 for data and uploads.

Neither GD or ImageMagick work. Is there another directory I've forgotten?

And my apologies for the wrong forum. It's hard to tell from the main page of the Photopost Admin page.

[Chuck S]

well what is the error with gd2?

Is your full server path to your photopost pro data directory correct?

Please post the FULL UNMODIFIED ERROR HERE! I see imagemagicks above.

[BFPlanet]

(): Sorry, this image type is not supported yet.

And before you ask:

from the PHP.info

gd
GD Support enabled
GD Version bundled (2.0.34 compatible)
FreeType Support enabled
FreeType Linkage with freetype
FreeType Version 2.2.1
GIF Read Support enabled
GIF Create Support enabled
JPG Support enabled
PNG Support enabled
WBMP Support enabled
XBM Support enabled

[BFPlanet]

And..

[root@www etc]# cd /var/www/vhosts/butchfemmeplanet.com/httpdocs/gallery
[root@www gallery]# ls -ld data
drwxrwxrwx 15 root root 4096 Jan 8 21:42 data
[root@www gallery]# ls -ld uploads
drwxrwxrwx 157 root root 4096 Jan 12 09:29 uploads

And from inside the data directory:

[root@www data]# ls -ld *
drwxrwxrwx 5 root root 4096 Jan 8 21:16 1
drwxrwxrwx 5 root root 4096 Jan 8 21:16 2
drwxrwxrwx 5 root root 16384 Jan 8 21:39 500
drwxrwxrwx 5 root root 4096 Jan 8 21:39 501
drwxrwxrwx 5 root root 4096 Jan 8 21:40 502
drwxrwxrwx 5 root root 4096 Jan 8 21:40 503
drwxrwxrwx 5 root root 4096 Jan 8 21:41 504
drwxrwxrwx 5 root root 4096 Jan 8 21:41 505
drwxrwxrwx 5 root root 4096 Jan 8 21:41 506
drwxrwxrwx 2 root root 4096 Jan 8 21:15 avatars
-rwxrwxrwx 1 root root 0 Jan 8 21:42 index.html
drwxrwxrwx 2 root root 4096 Jan 8 21:42 medium
drwxrwxrwx 2 root root 4096 Jan 8 21:42 mini
drwxrwxrwx 2 root root 4096 Jan 8 21:42 thumbs

[Chuck S]

You can send ftp info url and admin login to the contact us link in the header.

[BFPlanet]

Ok. Now we can upload but now cannot see full pictures. I'm gonna search the forums but if you have a quick idea as to what I should look at that would be appreciated.

[Chuck S]

Okay thats twice now I fixed your path statements. You might want to leave those alone

You should be fine. I also turned on the forum integration for you so things should look a little better.