Some members can't upload

[Salva47]

Hi.

I installed 2-3 months ago vBGallery in my forum. I didn't have problems uploading images but not many people were uploading images. This weekend, one of the most active members told me he wasn't being able to upload. He gets a blank page after a while waiting.

I told him to pass me the image so I could try, but I can't neither, so it isn't a matter of usergroup permission. I changed the file size limits, just in case, but it doesn't upload. I try uploading bigger images and I can, but his images can't be uploaded.

What can the problem be? Solutions?

Cheers

[Chuck S]

That is usually a PHP and GD2 issue with memory timeouts. Do you have a link to your PHP info on the server?

[Salva47]

Hi Chuck:

phpinfo()

Cheers

[Chuck S]

max_execution_time 30 30
max_input_nesting_level 64 64
max_input_time 60 60
memory_limit 32M

Well your base PHP settings might affect things a little like if a larger file is uploaded the script may timeout if it takes longer than 30 seconds or more than 32m of memory.

The upload script in vbgallery tries to override the PHP defaults and I wonder if your server prevents this.

You can send us a url admin login and ftp access to the contact link in our header and we can take a look