Avatars not showing.

partyon · October 15th, 2008, 03:52 PM

Users avatars are not showing inside the postbit within the gallery and showing our replacement no avatar image which is shown when their is no avatar set for a user. I can not find an option in vbgallery to turn on avatars.

Can you please help me with this ASAP, you have my details.

Also, there is an image missing which is:

EXTRA2 a:1:{s:3:

I have never heard of this whatsoever and guess this also needs fixing too.

Thank you very much

partyon · October 15th, 2008, 05:00 PM

If this can not be fixed I would like a refund as soon as possible please as this software will be rendered useless for myself and is causing more trouble for me that I dont need to have.

Thank you

partyon · October 15th, 2008, 05:14 PM

Only some signatures are showing within the vbgallery, also our users have the ability to choose their country flag in the user cp, the flag images are not showing within the vbgallery and is replaced by a box with image inside it and is not shown at at all some browsers

Chuck S · October 15th, 2008, 07:51 PM

Do you have explicit examples of avatars not showing?

Same with signatures you would need to give examples forum and gallery so we can compare.

Your vbgallery is not going to work with any flag hacks you have in vbulletin etc as we would not know about those hacks.

I would suggest you try our Photopost Pro software which is more robust in features if you think vbgallery is too much trouble.

partyon · October 16th, 2008, 08:53 AM

Hello, I have tried out the photopost Pro software and I am not sure if I prefer it. If the avatars can be fixed inside the vbgallery then all will be good. Here are links to where avatars are not working:

Example Where Avatar is not shown and replaced by our NoAvatar image. Also my forum signature is not shown either

This is an example of a user who registered in between the gallery install and when you fixed the first db error, they have no avatar and 0 posts and also a guest too even though they are a registered user

partyon · October 17th, 2008, 07:18 AM

Can I have some help with this problem? Thank you

partyon · October 17th, 2008, 07:21 AM

Here is a specific example of where my avatar and signature show fine on our forums

Example

partyon · October 17th, 2008, 07:29 AM

I paid for this software a week ago and I need some help with this ASAP. If I do not receive some more support with this I would like a refund as this software is useless to myself with it not functioning as described.

Chuck S · October 17th, 2008, 07:41 AM

Ultimate Teen Forums - View Profile: Michael

I am looking at your profile in the forum you do not have an avatar. Your forum is so heavily modified but I see no avatar for you.

Next you need to give people time to respond. You start talking about refunds and it has not even been 24 hours since you responded to my question which means I cant even begin to assist you before this and you would be assisted in the order recieved.

partyon · October 17th, 2008, 07:44 AM

As a guest you do not see avatars at all on profiles. When you are logged in you can see avatars in profiles.

I talk about a refund because I have been sat waiting for a week and the problem still isnt fixed. All I need (I think) is for the avatars and signatures to show in the gallery

Chuck S · October 17th, 2008, 07:54 AM

It has been 4 days and this is another issue. You joined on the 13th and where assisted with your other issue on the 14th or so by the time we recieved all the information we needed to assist you. Working in different timezones there will be delays as if I email you its going to be a good deal longer till I can respond back to you as there is little times we are both around on the same time.

partyon · October 17th, 2008, 07:55 AM

This is understandable I have sent you an admin login in reply to the email.

Chuck S · October 17th, 2008, 07:58 AM

Not a problem it will be a bit before we can diagnose your issue but I am working on it and if I need anything else I will let you know.

partyon · October 17th, 2008, 08:00 AM

Thanks, please let me know once it is fixed. If there is any chance you can have it fixed today we will really appreciate it as we want to release it to our members.

Chuck S · October 17th, 2008, 08:11 AM

Today to me is most likely tomorow for you.

partyon · October 18th, 2008, 07:04 AM

Can you please let me know once you have fixed this. It is now tomorrow for both of us. I understand that you are going to say you have been busy but I have noticed you have been online and my problem still isnt fixed. Can you please just help me and I wont bother you again.

Thank you

Chuck S · October 18th, 2008, 09:06 AM

Yes I said I would most likely get to it tomorow and you just sent me the correct admin login 7pm last night. It is literally 9 am on a saturday here I am getting up drinking coffee once I wake up a little I will look at this. Yours is not going to be some 2 minute fix.

partyon · October 18th, 2008, 06:13 PM

Can you please have this sorted out tonight, this has been too long and has dragged on a week. Considering this isnt a free software and is actually paid for, I would expect you to help someone out as soon as you can, on Friday, you said this will be fixed by tomorrow which will be Saturday for us and we are now nearly on Sunday.

If this is not fixed and fully functionally I will want a refund please as I have said before the software will be rendered useless to myself as it is not functioning as described.

I dont mean this funny but I have had more help with free modifications/software than this. You say there is a big time difference but when you have been online you still have not fixed this like you said you would have it done by yesterday.

I realise that you have the money so you may not care, but we have paid good money for this and it still is not fixed.

Chuck S · October 18th, 2008, 06:59 PM

You need to give us time to actually find and correct a bug in software. This in some cases can take days. I have not even had all the correct info to look into your site for 24 hours yet. You have owned the product for 5 days now. I am looking into things and will let you know what I find.