White screen after install vb 3.7.2

[ahuf]

I am getting a white screen after installing vbgallery 2.4.3 into a sub-domain

I've tried reinstalling

and I have checked my path in the gallery_config.php file.

and my path for the ftp users and files folders

and I assume them to be correct. I used a custom php file to figure out the path

the code for that file is below

Content visible to verified customers only.

so as you can see I can use a little help.
-jon

[Chuck S]

I am going to assume your path is incorrect in the config file as this is always the reason you get a white page or you leave your config file not filled in or renamed to php.

You can find out your server path by looking under vbadmin maintenance and clicking PHPINFO. you should then be able to determine from that your server path to the forum and then extrapolate the gallery path as well.

[ahuf]

I've checked my phpinfo as you say and it's the same as the php code I used to find it out.

I've been playing around with the files/users paths and the gallery_config.php file for awhile now.

let me make sure I got all this correct.

I changed the website name to domain.com

Gallery Title
The title for your gallery.
domain Gallery

Gallery URL
The full URL to your gallery.
http://gallery.domain.com/

Files Path
The full path (NOT the URL!) to the folder in which your images will be stored. Ex: /home/yoursite/public_html/gallery/files
/var/www/vhosts/domain.com/subdomains/gallery/httpdocs/files

Files URL
The URL to the folder in which your images will be stored.
http://gallery.domain.com/files/

FTP User Folder Path
The path (NOT the URL!) to your user's upload folder (used for FTP uploads). Ex: /home/yoursite/public_html/gallery/users
/var/www/vhosts/domain.com/subdomains/gallery/httpdocs/users

FTP User Folder URL
The URL to your user's upload folder (used for FTP uploads).
http://gallery.domain.com/users

and I need to fill in this info

// ============================================
// Enter the full path to your forum here
// Example: /home/photopost/public_html/forum
// ============================================

$forumpath = '/var/www/vhosts/domain.com/httpdocs/forum';

?>

please tell me I'm missing something.

[Chuck S]

If that is indeed your path it looks correct. Please post actual links to your site for further assistance.

[ahuf]

Website

Gallery

[Chuck S]

Have you attempted to install it regularly not as a subdomain and see if it installs right then?

There is an error in your installation for sure. Your config file ends in php not NEW?

[ahuf]

updated list of links.

Website
Gallery

yes I have tried to install as domain.com/forum/gallery

and I got it to install and could do everything except upload. That was my problem before I couldn't upload but I seem to have regressed. I then decided to try just regular plan photopost because I was having upload problems with vbgallery and then photopost worked for the few times after install to where I could upload. I then stopped for awhile thinking to myself woot it s finally working. And came back to a non-uploading photopost.

So lets see

photopost - regular domain.com check
vbgallery - regular domain.com check
vbgallery - sub-domain.com check

I normally take out the gallery_config.php.new file but this time I didn't I've uploaded it several times I didn't see any issue with keeping it in there. tell me if I'm wrong.

so we are on the same page.

I'm going to scrap the sub-domain and just go with the regular domain.

the link will be a regular domain.com/gallery
Gallery

well, something different happened. It shows VBGallery in a regular domain now..
only thing I did different was delete the config.php.new file and the paths were just a little different but thats because of a subdoamin. other than that I don't see where the problem could have been unless it's my server.

I now have error though

An error occurred while attempting to create a folder for your files. If the problem persists, please notify the webmaster

Files folder set to 777 currently and tried with 755
users folder set to 777 currently and tried with 755

I've gone to this link

vBulletin Installation/Integration Common Issues and Resolutions.

and checked there for anything that could be of use to me.

my paths are now as follows

once again I've replaced the website name with domain.com

Gallery Title
The title for your gallery.
domain Gallery

Gallery URL
The full URL to your gallery.
http://www.domain.com/forum/gallery

Files Path
The full path (NOT the URL!) to the folder in which your images will be stored. Ex: /home/yoursite/public_html/gallery/files
/var/www/vhosts/domain.com/httpdocs/forum/gallery/files

Files URL
The URL to the folder in which your images will be stored.
http://www.domain.com/forum/gallery/files

FTP User Folder Path
The path (NOT the URL!) to your user's upload folder (used for FTP uploads). Ex: /home/yoursite/public_html/gallery/users
/var/www/vhosts/domain.com/httpdocs/forum/gallery/users

FTP User Folder URL
The URL to your user's upload folder (used for FTP uploads).
http://www.domain.com/forum/gallery/users

[Chuck S]

WWGym Gallery

Files folder set to 777 currently and tried with 755
users folder set to 777 currently and tried with 755

Is safe mode on on the server? Are the paths correct in the settings?

If safe mode is on under vbgallery admin under maintenance you can turn on the safe mode file switch and things should work then.

[ahuf]

Originally Posted by Chuck S

WWGym Gallery

Files folder set to 777 currently and tried with 755
users folder set to 777 currently and tried with 755

Is safe mode on on the server? Are the paths correct in the settings?

If safe mode is on under vbgallery admin under maintenance you can turn on the safe mode file switch and things should work then.

HOLY CRAP. That was too easy... all this time. stupid safe mode......... Thank you, Thank You, Thank You

Thank You
-Jonathan

[Chuck S]

Have a good day let us know if there is anything else we can assist with.