Support Question

Itworx4me · December 7th, 2005, 12:30 AM

Ok as of yesterday I can not view my index page of vbgallery. Nothing new has been done to the site in some time. So I come here and see you have an announcement about being a verified member. So I go and do as instructed. Says my email address is already in use. So I reset my address that you say is in use and I get this name here: imported_Itworx4me. I also have the same name on your board as Itworx4me. Can you please merge both name into the Itworx4me name please. And then please answer my first question that I asked about?

Thanks,
Itworx4me

KW802 · December 7th, 2005, 10:41 AM

The index page wouldn't just stop working without some type of cause; did you do any other changes to the board recently? Upgrade to 3.5.2? Install anything new?

Chuck S · December 7th, 2005, 12:13 PM

Your name should be merged now.

Itworx4me · December 7th, 2005, 04:09 PM

Still not showing up as licensed. Can you please fix this?

Thanks,
Itworx4me

cryptkeeper · December 7th, 2005, 04:15 PM

ITworx: I'm not a licensed consultant, I'm simply stating my opinion, I may be wrong.

i belive the license verification script is run via a cronjob. as a result, the script runs hourly, or daily (or whatever the programmer set it to)

when i registered, I had to wait a few hours (i went to bed) and in the morning i was verified. Chuck merged you 4 hours ago, mabey try waiting a few more hours to see if the script runs?

Itworx4me · December 7th, 2005, 05:25 PM

ok it seems to be working now. The Verified Customer that is. Not the gallery. Thanks

Zachariah · December 7th, 2005, 05:49 PM

Is there a link to take a look? I looked in your profile and did not see a homepage.

Itworx4me · December 7th, 2005, 08:16 PM

ok this issue has been fixed.

Thanks,
Itworx4me