Blank page

imported_Tim Wheatley · November 9th, 2005, 01:53 PM

Yes, he's back with another blank page.

All pages are loading blank.
Fresh vB 3.5.1, unhacked - this works
Fresh vBA, unhacked and no settings altered - this works.
Fresh Gallery.

I'm 100% sure I have the right the paths are correct in both the config and installation. I've tried rerunning the installer to install templates again.

I ran a vB for four years previous to running this one and I've normally found it's my screwup, so I'm expecting it will be, but searching this forum there's very little that solves my problem. The standard responses don't work for me.

Tim.

imported_Tim Wheatley · November 9th, 2005, 03:24 PM

Is there any chance I can be told reasons for blank pages, and if there aren't any others, that there aren't any?

The pages are all blank, no matter if it's the right path or not. I have the exact same path in there as I have in vBA itself and vBA works...

MotoUp · November 9th, 2005, 03:37 PM

Did you make the file edits to your global.php file?

imported_Tim Wheatley · November 9th, 2005, 03:40 PM

The instructions do not say to make any change to global.php. It says to edit gallery_config.php and adminfunctions_template.php.

MotoUp · November 9th, 2005, 03:53 PM

Oh, sorry, I didn't realize you were talking about the gallery not working, my apologies.

imported_Tim Wheatley · November 9th, 2005, 04:00 PM

If I can't get it working I'll give it to a friends site I think, seems a bit difficult to think long term when using something so intergrated. Is there a money back thing? I didn't look.

MotoUp · November 9th, 2005, 04:13 PM

I didn't have any problems installing it. I love it. What's your web site, maybe I can take a look at it.

KW802 · November 9th, 2005, 04:24 PM

.... and have you submitted a Support Ticket so somebody can take a look?

imported_Tim Wheatley · November 9th, 2005, 05:20 PM

Nope, on there it says to ask in the forum first.

Keith Lawrence · November 9th, 2005, 06:42 PM

Quote:

Originally Posted by Tim Wheatley

Yes, he's back with another blank page.

All pages are loading blank.
Fresh vB 3.5.1, unhacked - this works
Fresh vBA, unhacked and no settings altered - this works.
Fresh Gallery.

Same here Tim, our main Gallery was working, it suddenly stopped last night giving a blank page to everything. Prior to that it was just giving a blank page on some uploads, see my other posts! We've given up and disabled it pending some of the vBadvanced guys having a look. (Support ticket heading your way within the next day or so, just sorting out your FTP access).

I'm beginning to get a bit worried about this, several people are now reporting this on 3.5.1, I'm not seeing any come back with "yup, that was the problem, here's what fixed it". I've now got two sites with the same or similar problem (live and vbtest).

It would help everybody concerned if there was some constructive feedback from the vBa guys on this one, a simple check list of "try this, check that, does this happen", an FAQ type approach. As it is all we're getting is 'give us a support ticket' and then silence. Come on folks, if we all know what going on it makes it easier for all of us, you don't get hassle on here and support tickets flying around, if you give us a clue where to look the chances are we can fix it ourselves. Failing all else then admit "there's a problem with 3.5.1, it will be fixed in a release due out xxx".

As is stands at present I've got a brand new licence for a product that isn't working for me, no documentaton and virtual silence to everybody reporting problems. We all WANT it to work, we want to use it, that why we bought it!

</rant>

Sorry about that but I hope that you can see where I'm coming from

Cheers

Keith L

p.s. This is not a system wide thing, my live system is totally blank screen - even though it's deactivated that all I get! My vbtest system is working after a fashion but still has the blank upload screen problem - weird!

Keith Lawrence · November 10th, 2005, 01:56 AM

Hi Tim

Interesting one here... I had an upgraded vb3.5.1 (from 3.5.0), reinstalled the templates for the Gallery, it all seemed to work apart from the outstanding 'blank screen on upload' problems. Then Gallery "suddenly stopped working", literally, blank screen for everything.

So I reinstalled the Gallery templates AGAIN, lo and behold - Gallery comes back! I haven't tried the blank upload screen problem again yet, I'll try that later. BTW, all of this is on an unhacked vB3.5.1 and I'm testing using the vanilla vBulletin Default Template which we leave untouched for reference on our system.

Random Thoughs (clutching at straws here...) : The templates are in the DB, there is no way that they should be borked unless some rouge code (a drop through?) is hitting the template tables for vBGallery, or of course the "re-install templates" is doing a bit more than it says on the tin? This is all looking like a DB problem to me, things don't normally "suddenly stop wroking" unless you've got a data screw up somewhere.

Hope that's some use to somebody trying to fix this.

Keith L

KW802 · November 10th, 2005, 09:07 AM

Quote:

Originally Posted by Tim Wheatley

Nope, on there it says to ask in the forum first.

Correct.

.... but it sounds like you've already tried all of the usual 'try-this-and-it-should-take-care-of-it...' type paths. The blank page is usually after an upgrade and the templates haven't been re-installed yet. Occassionally I've seen it with with some incorrect directory information as well but the majority of the times it's a template issue.

And, no, the re-install templates doesn't do anything more than what it says, it re-installs the templates to the master style (usually hidden unless you're running in debug mode).

November 10th, 2005, 10:27 AM

The templates *shouldn't* need to be re-installed anymore after a vB upgrade with 3.5 since vB has changed the way they handle their upgrades so that not all templates will be removed as they were in the past. For those who did have to reinstall their templates, you may want to download the package from here again to be sure that you have the most current version, upload the install file over your existing one, and then re-install the templates again. That *should* prevent you from having to reinstall the templates the next time you upgrade vB.

Keith - I can understand your concerns, but just knowing that you're getting a blank page doesn't give us much to go on. A blank page throughout the entire script is usually due to either the templates not being installed, or the forum path not being entered correctly. A blank page while uploading an image could be caused by a few things:

A problem with GD or ImageMagick on your server.
The image you are trying to upload is too large in either filesize or dimension and your server or GD can't handle it.
Safemode is enabled and the gallery is not configured to work with safe mode (though that usually results in a different error).

There are many sites that are running the gallery with vB 3.5 without any problems though, including my personal site and my localhost. In fact, I don't believe that anyone besides yourself and Tim have reported any problems with this, though I haven't read through many posts on here yet today. It's very possible that there is some type of compatability issue with the gallery and vB 3.5 that only affects certain server setups, but it's next to impossible to determine the exact cause without being able to reproduce the problem, which is why we've asked for someone who is experiencing this problem to please submit a support ticket so we can investigate the issue and figure out what's causing it.

KW802 · November 10th, 2005, 10:32 AM

Quote:

Originally Posted by Brian

The templates *shouldn't* need to be re-installed anymore after a vB upgrade with 3.5 since vB has changed the way they handle their upgrades so that not all templates will be removed as they were in the past.

Cool. Does that apply to 3.0.x to 3.5.x upgrades as well or 3.5.x to 3.5.x upgrades going forward?

Keith Lawrence · November 10th, 2005, 11:13 AM

Quote:

Originally Posted by Brian

The templates *shouldn't* need to be re-installed anymore after a vB upgrade with 3.5...

That's what I thought as well Brian

But the weird thing was a 'Reinstall Templates' is what fixed my "Everything Is Blank" problem in live, they had only been done last weekend when I did the 3.5.0 to 3.5.1 upgrade.

BUT... I did have a thought today... what have I done on live recently that I hadn't done on test? Answer : I had installed and enabled a plugin, the Horizontal Yes/No one on http://www.vbulletin.org/forum/showt...7&page=2&pp=15 I obviously had to enable plug-ins as well. I haven't linked the two events yet Brian, no time to test it - but is there any way that the installation and enabling of plug-in (which are nothing to do with vBGallery) could break it and need a template reistall?

Quote:

Originally Posted by Brian

A blank page while uploading an image could be caused by a few things:

A problem with GD or ImageMagick on your server.
The image you are trying to upload is too large in either filesize or dimension and your server or GD can't handle it.
Safemode is enabled and the gallery is not configured to work with safe mode (though that usually results in a different error).

Ahhhh - THANKS! That's what we needed, things to try

GD/IM : We're running GD at present, IM coming soon. GD working fine on everything else.
Image Too Big : THAT is when I get the blank page, see my earlier posts that described the exact symptons and conditions. Upload size is well within server limits, with twin Xeon's and 2GB of RAM I really am in trouble if it can't handle a simple .jpg! Tried it with the 'Ignore ImageSize Error's' enabled as well. No error messages at all Brian, just the blank page.
Safe Mode : Is OFF, pick up my URL from the members area, public PHP enabled, your support ticket gives you complete access to the test system.

Quote:

Originally Posted by Brian

There are many sites that are running the gallery with vB 3.5 without any problems...

Give us all some pointers and you may well have another one soon

Quote:

Originally Posted by Brian

...but it's next to impossible to determine the exact cause without being able to reproduce the problem, which is why we've asked for someone who is experiencing this problem to please submit a support ticket so we can investigate the issue and figure out what's causing it.

The 'Blank On Upload' problem is reproducable, every time, on my test instance - support ticket filed with you earlier giving you access. More than happy to chip in with fixing this, as I've noticed things I've posted to try and isolate it. Now we've got a bit of feedback going and some "try this" suggestions flying around I certainly feel we're getting closer to cracking this.

HTH

Keith L

November 10th, 2005, 11:25 AM

Kevin - That should only affect vB 3.5, unless they've changed something in 3.0 that I'm not aware of.

Keith - No, the plugin should not have anything to do with the issue. I haven't made it to support tickets yet today, so I had not noticed that you had submitted one. As soon as I finish up with new posts here though I will be moving onto support tickets and I'll let you know what I find.

KW802 · November 10th, 2005, 11:54 AM

Quote:

Originally Posted by Brian

Kevin - That should only affect vB 3.5, unless they've changed something in 3.0 that I'm not aware of.

This thread explains then why when I did my 3.0.x to 3.5.0 upgrade I had to reinstall the templates but when I did my 3.5.0 to 3.5.1 upgrade I didn't. I hadn't thought about it at the time....when I did the 3.5.1 upgrade everything just worked so I didn't question it.

Keith Lawrence · November 10th, 2005, 01:05 PM

Quote:

Originally Posted by Keith Lawrence

As is stands at present I've got a brand new licence for a product that isn't working for me, no documentaton and virtual silence to everybody reporting problems. We all WANT it to work, we want to use it, that why we bought it!

I would now like to withdraw that remark! Brian has provided some more pointers here, he's had a look at our server and suggested what it might be (PHP Memory Limits). We'll try it out and report back, if it works then there will be another "could be this..." for the checklist of things to try.

Cheers

Keith L

TheAllusionist · November 12th, 2005, 09:27 PM

FYI, I had the same problem installing from 3.5 to 3.5.1 and reinstalling the templates fixed the problem

Keith Lawrence · November 13th, 2005, 01:21 AM

Quote:

Originally Posted by TheAllusionist

FYI, I had the same problem installing from 3.5 to 3.5.1 and reinstalling the templates fixed the problem

Just to be clear here - I wasn't talking about the initial template reinstall after a 3.5.0 => 3.5.1 upgrade, we all know about that, I had done that, both 3.5.1 and the Gallery were working at that stage.

But then the Gallery stopped working, we still don't know why, and it needed ANOTHER template reinstall to fix it. Weird.

Keith L