Blank screen when uploading picture

[Keith Lawrence]

Ahhh.... there you are! There was I trawling though the vBa site wondering whether I'd been banned for raising a problem because I couldn't find my posts

We've done some research and testing on our server on this one, symptons were as described in an earlier post - blank screen, but file was within PHP upload limits and seemed to upload OK. I can confirm a theory put forward by Brian (vBa) on this, it IS to do with the overall PHP memory limits if you're running GD image processing.

We were testing on the default PHP memory limit of 8MB with .jpg image files around the 250KB physical size but something like 1000x800 pixel resolution, what seemed to be happening was that the GD component within the PHP processor was crashing out trying to resize it and giving the blank screen. Upping the overall PHP memory limit has solved this problem. The only trouble is I can't tell you what the limit should be for various file sizes!

Hope that helps somebody, this one has been bugging me for weeks. At least we are getting to the root of it and now know a lot more about what can cause these blanks screens.

Cheers

Keith L

[Chuck S]

We have been telling clients about this issue and the solution for years here on the photopost site

Hense my post on what to add to the upload file.

[Keith Lawrence]

Originally Posted by Chuck S

We have been telling clients about this issue and the solution for years here on the photopost site

Great! Pity that you're not quite sure just who your clients are right now and I didn't even know I was a client because nobody had told me

No problem Chuck, I've read all of the stuff about the transfer of vBadvanced Gallery customers and I realise that things are a bit transient at present, no doubt it will sort itself out.

Cheers

Keith L

[Chuck S]

Keith

All vBGallery customers where notified a week ago with their new license information etc. They where sent a welcome email by our president Scott

Did you not get these emails?

Chuck

[Keith Lawrence]

Originally Posted by Chuck S

All vBGallery customers where notified a week ago with their new license information etc. They where sent a welcome email by our president Scott.

I don't recall seeing them, also if you've transfered my account over from vBadvanced then I couldn't log in to my licence/download area here this morning (UK) when I tried. If one of your guys can email me we'll sort it all out I'm sure. I've actually got two problems here :

• Where do I download the stuff from to update my 'Powered By' messages? (Don't say "this site" - see above!)
• Even when I do you wont be able to verify it as my Gallery is switched off due to the upload problems

Check me out on www.bsacforum.co.uk by all means, that's the site that's running the licenced vB3.5.1 and the aVadvanced Links and Gallery stuff. The site is only a week old so don't laugh too much, we'll get the hang of it eventually.

Keith L

[Chuck S]

Correct you will not be able to login to the members area with old info. That is one of the emails we sent.

You may request a copy of the members area access for your license by entering the email on file for the license here

http://www.photopost.com/auth.html

You would download the new files and upload them to correct the powered by statements. The members area you know how to get to already. Once you do this simply send an email to sales@photopost.com stating you have updated your gallery and place a link to it. We will check it out and extend your gallery membership expiration another year. It should not matter whether its on or off as the copyright in the footer should still display.

I would suggest you check any spam filters also as sometimes emails from generic names like sales support etc are translated as spam by some filters.

[Keith Lawrence]

Originally Posted by Chuck S

Correct you will not be able to login to the members area with old info. That is one of the emails we sent...
...
I would suggest you check any spam filters also as sometimes emails from generic names like sales support etc are translated as spam by some filters.

FX : KL rumages through 3,000 odd emails in just one folder to find the bloody purchase email!

Thanks Chuck, found it, applied, got the email - I'm in! URL sorted out, I'll do the download and upgrade when I get a chance.

Nothing wrong with my anti-spam filters BTW, you're not triggering the server level spam warnings either. But when I get unsolicted emails from a company I've never heard of or dealt with before along the lines of "Dear Customer" or "Your xxxx Registration Is Confirmed" just don't be surprised if you get binned with only a cursory glance at the header info

Cheers mate, all sorted, I know where I am now!

Keith L

[Chuck S]

LOL so you spam filled us yourself

[stefanf]

Originally Posted by Chuck S

Your would need to specify how large is the image?

PHP by default is set to 2M so if the file is larger than this then PHP bombs out.

If your PHP memory which by default is set to 8M and your using GD then it could bomb out on large files

At the top of your upload.php file you could try placing these to override PHP's setting's

Content visible to verified customers only.

You mean uploadphoto.php not upload.php!?

Same problem: file to large(>~400kb) no upload, but blank screen.

Suse Linux 10 with 2GB RAM.
LAMP with GD2.

I changed PHP.ini, tried the code, checked the folder settings, etc... but always a blank screen. VB 3.5.1 and PP5.3 on fresh installed linux. Everything is fresh installed and not hacked.
I can't see this terrible blank screen anymore.

Google has no new answer for me. The forumsearch was up to now not helpful. Ideas from the community???

[Chuck S]

If you have all this access to the server compile imagemagick

http://www.photopost.com/howtoinstall-php.html

That way you never have to worry about memory issue on file uploads

[Chris Lang]

Just a quick thing to add to this, if you've made the additions to Upload.php you may have to dump your browser cache for it to work properly (and notify your users as such too)

[e-steki]

Hi, I have the same problem but the image I'm trying to upload is not very large, it's just an 18KB gif!
Any ideas?

[Keith Lawrence]

We've since moved to PhotoPost Pro and Image Magick, all problems now resolved I would not recomend running any of these under GD Graphics, it's just not stable enough IMHO.

Keith L

[Chuck S]

e-steki have you applied the edit in this thead to gif gd more memory? Do you have Imagemagick as Keith suggested I as well prefer Imagemagick since you bypass the whole PHP memory thing since Imagemagick is not part of PHP.

[twitch]

I have imagemagick and it works but doesn't create thumbnails for me

[Chuck S]

That would indicate that Imagemagick is not properly installed. You would need to use GD2 or recompile Imagemagick. Here are installation instructions for ImageMagick

http://www.photopost.com/howtoinstall-php.html

[twitch]

I use imagemagick for all image functions on my vbulletin 3.5 forum but it doesn't seem to work at making thumbnails when used for my photopost vbgallery. My webhost has installed imagemagick twice to make sure it wasn't their problem and still seems to not work in vbgallery but works fine in my forums without any problems. Can someone please help! I really want to use imagemagick. Am I missing something?

[Chuck S]

What is the path you have entered in the gallery box for the path to imagemagick?

[twitch]

/usr/local/bin/

same as what I use for my forums and it works great for the forums but not for photopost vbgallery

Content visible to verified customers only.

Also, I tried a few other variations of that path and it made no difference. Images upload fine, the medium and original size images are good to go but there is not a thumbnail. I go to scan database in the maintenance area and there are the thumbnails that need to be created but I try and fix and it doesn't work.

[Zachariah]

You need to add those settings to:
AdminCP => vBa Gallery => Modify Settings => Uploading Options

- Resize Program
- Resize Program Path