Nnew uploads and post counts not updating after server move

clearchannel · August 9th, 2008, 04:42 PM

I moved to a new server, and after a few glitches I managed to get photopost vb gallery working, well almost.

When someone replies to a new image, the post count does not change, it remains at zero.

When you click on new posts nothing shows up for the last 5 days except one photo that has been viewed 56 times and has 4,294,967,295 replies. Could it be that this one image has so many replies that my server is plum full?

Seriously, it does show that many responses. any suggestions would be appericated

Chuck S · August 9th, 2008, 05:43 PM

WOW

Have you actually checked that this is the case?

clearchannel · August 9th, 2008, 06:41 PM

Why would I say an image that is 5 days old is showing over 4 billion replies if it does not show that number?

Chuck S · August 9th, 2008, 06:50 PM

What I am saying is have you checked that this is true? Does the image have that many comments or is it only in that portion that the comments number shows this?

Feel free to actually post a link to your site for support thanks.

clearchannel · August 9th, 2008, 07:30 PM

There are two replies to this one photo. It shows over 4 billion replies.

i repeat, there are only two(2) replies to this perticular image.

Replies 4,294,967,295 as I said, there are only two(2) replies

clearchannel · August 12th, 2008, 05:13 PM

So, am I to take it there is no solution to this problem?

Chuck S · August 12th, 2008, 07:43 PM

Hello

I did not see you replied here anyway feel free to post relavent information to obtain support or feel free to email support at photopost dot com with relavent site logins etc so that we may look into this for you. I dont see anything on our test site like this to be an issue.

clearchannel · August 12th, 2008, 08:00 PM

What revelent information do you need? I have some images that have received replies that show no replies then others that have few replies that show billions of replies.

If you need access to my server, I will state in advance I'm sorry sir, with all due respect, I do not trust you with that information.

I have not been able to find a support ticket system for this site since I became a licensed ower of photopost pro in oh about 2002 or so.

Chuck S · August 12th, 2008, 09:44 PM

I gave you an email above. You can list an admin login and url

clearchannel · December 23rd, 2008, 07:10 AM

I submitted an email to the support email address you listed above yesterday and have yet to receive a response.

Chuck S · December 23rd, 2008, 10:09 AM

Okay well it would all depend when you sent it when you get a reply.

clearchannel · January 10th, 2009, 04:15 PM

Hey Bro,

I lost our conversation concering the problem. Would you be so kind as to contact me about any update.

Thanks

Chuck S · January 10th, 2009, 05:28 PM

Hope your holidays where good.

whats the email you sent any conversation to so I can look up any correspondence between us and see.

clearchannel · January 11th, 2009, 07:43 AM

Quote:

Originally Posted by Chuck S

Hope your holidays where good.

whats the email you sent any conversation to so I can look up any correspondence between us and see.

We corresponded via "support at photopost dot com "

My Outlook took a crap and Carbonite does not do as great a job on backing up email as they claim so I lost all of our correspondence.

If memory serves me correct you were looking into database tables.

Chuck S · January 11th, 2009, 09:24 AM

Yes I know I mean what email did you send this from so I can look up the proper discussion I sorta remember the discussion a little like you and I beleive I had answered you.

clearchannel · January 11th, 2009, 09:35 AM

I'll just submitt another support ticket. I guess I need to change all the access grants I gave you for my admincp, ftp, root access to my server.

That's why I don't like giving out senstive information, it mostly gets lost and no one remembers what happened to it.

I'll use a gmail account this time saving the email discussion on the gmail server so I won't lose it again.

Thanks

Chuck S · January 11th, 2009, 12:16 PM

Okay but please still list any old emails as I would like to see any old discussion.

clearchannel · January 11th, 2009, 12:51 PM

Quote:

Originally Posted by Chuck S

Okay but please still list any old emails as I would like to see any old discussion.

Quote:

Originally Posted by clearchannel

We corresponded via "support at photopost dot com "

My Outlook took a crap and Carbonite does not do as great a job on backing up email as they claim so I lost all of our correspondence.

If memory serves me correct you were looking into database tables.

I don't know how else to say I lost our email discussions. I'm sorry Chuck, I have no desire to publicly post the url to my website, and if that is going to cause me NOT to receive support then please say so here, publicly and we can then move on.

Thank you.

Chuck S · January 11th, 2009, 01:25 PM

I dont think your understanding. I am asking what is the email you sent us conversation from then I can go look up our prior conversation. This has nothing to do with posting public urls.

clearchannel · January 11th, 2009, 01:30 PM

Quote:

Originally Posted by Chuck S

I dont think your understanding. I am asking what is the email you sent us conversation from then I can go look up our prior conversation. This has nothing to do with posting public urls.

I understand completly, my email address is in my profile. It's easy enough for a moderator to find.

Please Bro, I am not going to post the url to my website on these forums. Look in my profile my email address is yadayadayada@mydomain.com

Thank you.

You can also use the email address I sent a support request to earlier today referencing this excact thread in that support request. I sent that to support at photopost dot com