This announcement at the top of each forum should explain how to become a verified member who is entitled to support. Only members who are current license holders are entitled to product support. One owned license comes with one year access to download the code and product support. If your year is up you would need to renew access to access support.
Okay well you always own your license so at any time you wish to renew do so. I have a hobby site myself that generates no income. Personally if you bought the application in November 2010 the renewal fee to get the latest software breaks down to .98 a month.