You know what I HATE about this site? The payment system!
Like most people here, we have real jobs and have limited amounts of time where we can work on our websites. Well today I visited this site and was going to download the newest version of vBgallery for an upgrade but found I had expired a week ago. No big deal, I just went ahead and renewed my access for it.
I get the paypal confirmation and even got an email from Photopost that says this:
If you purchased a license for PhotoPost or ReviewPost, we will provide |
you with access to our members download area within 1 business day,
and usually within a few hours or less. We manually verify all orders
for your protection and ours but we understand that you want to download
the software ASAP.
You aren't protecting me by making me wait. Your current setup is so horrid you might be protecting yourself, but you certainly aren't protecting me. If I were granted immediate access, which I SHOULD be, the worse that could happen is someone just renewed my account for me and maybe got a free copy of the software as a result. (Which they could have obtained from pirate sites anyways.)
There are MUCH larger sites out there, like vBulletin, that grant immediate access after you renew. They utilize paypals IPN. It's a very easy program to implement. It documents everything if setup correctly. It also prevents PAYING customers from waiting for something they paid for!
None of us should have to wait more than 5 minutes to access what we paid for. I renewed the script a couple hours ago and still can't download it. That means that the time I had to work on my site was wasted.
Could you PLEASE upgrade your purchasing system so those of us on limited time schedules don't get stuck waiting for you to approve our payment. I HATE that aspect of this site.
Thanks for letting me rant. lol But seriously, the system needs an upgrade. Customers in this day and age shouldn't have to wait.
I see Chuck was on today at 1:12 PM (my time). I paid for the renewal at 11:45am. If there is a third party that approves payment, that DEFINANTLY needs to go. Chuck should have approved it 3 hours ago!