My account is not able to post

ehm · April 14th, 2006, 05:23 PM

After many months off this site, today I try to post a question on the 'How To..." section, but received a message that my useranem/account is not allowd to post there.
I'm missing something? I remmember I was able to post before.
is there any expiration data on the posting privileges?
Thank you

Chuck S · April 14th, 2006, 05:24 PM

Hello at the top of every forum is an announcement about being a verified customer.

If you follow the steps in the thread you will be able to post in support and view the mods sections

ehm · April 14th, 2006, 05:53 PM

I didn't read that Chuck... sorry..
Well, I read it now, but the problem still:
"We would ask anyone who is a valid license holder that does not see this tag under there username that they update there forum account email to match that of there license so they will show as a verified customer."
The e-mail account I'm using still the same e-mail I had when I bought it, which is the one I'm logged in.
What else could it be?
I went to my profile and just re-type the same e-mail and saved... still not able to post

ehm · April 14th, 2006, 06:00 PM

JUst to add one more info:
if I try to go to members area:
https://www.photopost.com/members/members.pl
my username/password is not working and if I try to recover it with my e-mail, I get this message "Email address not in database."

Chuck S · April 14th, 2006, 06:06 PM

The email your using is not one that is assigned to any license in our system.
Please check your records and try another email account you may have used.

ehm · April 14th, 2006, 06:14 PM

I will do it from home. I have the Licence printed there, not here.
Is there any problem (like blocking) if I try few other e-mail I have?

Chuck S · April 14th, 2006, 06:30 PM

No there is no blocking if you enter a valid email on a license you will be emailed the details from the auth page

http://www.photopost.com/auth.html

I know people buy licenses and forget old emails so that is probally the case here especially if you purchased it awhile ago.

ehm · April 14th, 2006, 07:45 PM

Quote:

Originally Posted by Chuck S

No there is no blocking if you enter a valid email on a license you will be emailed the details from the auth page

http://www.photopost.com/auth.html

I know people buy licenses and forget old emails so that is probally the case here especially if you purchased it awhile ago.

Just for closure...
you were right: I used a different e-mail account to buy it.
Looks like I could log on at Customers area, but my license expired on Jan/2006 (bummer)...
I means I have no access to the protected areas on the forum or I only cannot donwload the updates?

Chuck S · April 14th, 2006, 09:00 PM

You should be able to use the forums when you become verified but will be unable to download updates till you renew members access