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Neal-UK · April 2nd, 2006, 04:19 PM

I've just reinstalled my comp and i'm trying to log in to my license area. I've requested my log in details but nothing is coming through. Spam folders checked.

Tried twice now, how long does it normally take. Other e-mail is coming through fine.

Redclan · April 2nd, 2006, 04:38 PM

Same here, wondering when my renewal will be activated guys. Got alot of updates todo. Thanks...

Chuck S · April 3rd, 2006, 05:57 AM

Check all spam filters any email coming from the license end of things would be sent by either sales@photopost.com or custserv@photopost.com and it is not uncommon to see those types of address's block by spam filters so you might want to add them as authorized senders.

Neal-UK · April 3rd, 2006, 10:04 AM

Checked, nothing at all in my spam files. These are generally placed into a different folder.

I'll try it again. 4th time lucky

Neal-UK · April 3rd, 2006, 10:26 AM

5th request, still noting with everything disabled.

My licenses with have expired by the time we get this sorted ;-)

Chuck S · April 3rd, 2006, 10:27 AM

emailed sales@photopost.com directly as they are the ones who handle renewals and ordering. They do not respond on the support forums.

Neal-UK · April 3rd, 2006, 10:33 AM

okay will do thanks