|clothahump ||February 17th, 2006 11:10 AM |
Submit a Ticket, does Krusty own the site?
How come when you click "submit a ticket" in the members area you get sent to Bugs, surely if people are prepared to pay for a product they should get real support?
|clothahump ||February 17th, 2006 11:31 AM |
I would expect to be sent to a form to submit my problem, who is to say it is a Bug??? chances are it is not.
|Michael P ||February 17th, 2006 12:49 PM |
Sorry for you confusion, the ticket system is generally used to "bug reports"; installation and other issues are handled within the respective forums here.
|clothahump ||February 17th, 2006 12:53 PM |
That where the confusion ensues, on most other sites if you submit a ticket it sends a ticket to the devs by email, bugs are totally seperate thing.
|Michael P ||February 17th, 2006 01:30 PM |
I'm only familiar with a few other systems, like vBulletin's, which works very similar to how we have our system setup here. Hopefully you have a better understanding of how our system works now and whatever help you may need is right at your fingertips.
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