Upgrade problem from version 2.5 to 3.2

[glr2008]

I've just upgraded to the latest version however I have run into a few problems. The installation appeared to go ok however minus a style sheet, the page is orange and the page does not have a style. I entered the admin panel ok so proceeded to change the config file. I entered my website path settings and then saved the file but recieved the following error after saving: 'We're sorry, but the system experienced an unrecoverable error. Please try again later'.
I have no idea what I did or how to correct the error. I now cannot access the admin panel to correct the settings.
Any help would be appreciated.

Thanks.

[Chuck S]

Did you by mistake change the table prefix of the classifieds tables?

You can verify the contents of config-inc.php by viewing it via your ftp client and download the file.

[glr2008]

The config files are the same as the old version:

$VERSION = "3.01";
$PP_PATH = "/var/www/html/classifieds";
$host="localhost";
$database="u******_com_-_fpclassifieds";
$mysql_user="u*****p";
$mysql_password="************";
$host_bb="localhost";
$pp_db_prefix = "cp_";
$database_bb="u******_com_-_u************m";
$user_bb="u*****p";
$password_bb="************";

I don't know what I did wrong!

[glr2008]

Is it possible to do a fresh install and then import the user data in later?

[Chuck S]

No you can not do this.

You must properly upgrade a database. Without seeing a site I can not be real sure of any errors other than it looks like you have not ran the upgrade script.

[glr2008]

Thanks for your reply.

What do you advise me to do next? I have contacted you via email but no reply as of yet and it is no longer possible to pm you for support.

Is there a support ticket system or should I simply purchase installation service again?

I do not want to provide a link to my website on this board since this information is private.

[glr2008]

I just realized that you offer an upgrade service so I have purchased that just now. I sent you the login details via email yesterday.

[Chuck S]

The support desk you can reach by using the contact us link above in the header. How did you contact me? I do not see any emails in our helpdesk system open.

[glr2008]

Originally Posted by Chuck S

How did you contact me? I do not see any emails in our helpdesk system open.

I contacted you via the email address you gave me in another thread.

[Chuck S]

I would suggest you use the contact link above as I have not recieved any emails that I am aware and its best to keep contact through the company