 | |  | | | Classifieds Installation & Upgrades If you're having install or upgrade problems, post here. | 
January 6th, 2007, 10:45 AM
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#1 (permalink)
| | Member Verified Customer
Join Date: Jul 2005
Posts: 44
| I keep getting this error when installing?
Unable to create/write to /var/www/vhosts/refrigeration-engineer.com/pp-classifieds/data! Check your data directory permissions before continuing.
now my directory is set to 777 so can anyone help?
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January 6th, 2007, 03:32 PM
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#2 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 71,680
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Make sure the path is correct and that the directory data and all its subdirectories are 777
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January 6th, 2007, 03:39 PM
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#3 (permalink)
| | Member Verified Customer
Join Date: Jul 2005
Posts: 44
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yep, done that 196 times (trust me on this one) but I still keep getting the same thing
Unable to create/write to /var/www/vhosts/refrigeration-engineer.com/pp-classifieds/data! Check your data directory permissions before continuing
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January 6th, 2007, 04:51 PM
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#4 (permalink)
| | Member Verified Customer
Join Date: Jul 2005
Posts: 44
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any thoughts?
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January 6th, 2007, 10:13 PM
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#5 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 71,680
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With that error sorry no other thoughts on this one as that error is absolute it means the directory is not writable. Therefore only two ideas the directory is not 777 or the server path is incorrect. Check phpinfo to verify the path. Make sure to use the true path not symbolic links
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January 7th, 2007, 04:44 AM
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#6 (permalink)
| | Member Verified Customer
Join Date: Jul 2005
Posts: 44
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OK, tried a few more times but not getting it. I have ordered the instal service  | |
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January 7th, 2007, 10:09 AM
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#7 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 71,680
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Not a problem at all.
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January 7th, 2007, 03:18 PM
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#8 (permalink)
| | Member Verified Customer
Join Date: Jul 2005
Posts: 44
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when will someone contact me | |
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January 7th, 2007, 05:36 PM
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#9 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 71,680
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If you purchased an install service customer service should email you the install contract and once you send that back the installer will install the product. If you want to contact customer service about the status of your order email custserv@photopost.com | |
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January 8th, 2007, 01:44 PM
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#10 (permalink)
| | Member Verified Customer
Join Date: Jul 2005
Posts: 44
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hey there, back from work and they have still not responded to my emails?
any way you can poke them with a big stick? cheers
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January 8th, 2007, 02:27 PM
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#11 (permalink)
| | Member Verified Customer
Join Date: Nov 2003 Location: British Columbia, Ca
Posts: 53
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Check to see that your host allows chmod 777, some hosts only allow 755 now.
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January 8th, 2007, 02:55 PM
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#12 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 71,680
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I am not seeing any emails in our helpdesk about installs. Who did you send it to?
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January 8th, 2007, 02:55 PM
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#13 (permalink)
| | Member Verified Customer
Join Date: Jul 2005
Posts: 44
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I have my own server and have other stuff running 777 so its not that, I think | |
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January 8th, 2007, 02:56 PM
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#14 (permalink)
| | Member Verified Customer
Join Date: Jul 2005
Posts: 44
| Quote:
Originally Posted by Chuck S  I am not seeing any emails in our helpdesk about installs. Who did you send it to? | to that email above?
I will send it again
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January 8th, 2007, 03:23 PM
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#15 (permalink)
| | Member Verified Customer
Join Date: Jul 2005
Posts: 44
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January 8th, 2007, 04:26 PM
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#16 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 71,680
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Okay well they should respond to you if you sent it to both.
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January 9th, 2007, 01:17 AM
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#17 (permalink)
| | Member Verified Customer
Join Date: Jul 2005
Posts: 44
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still not responded?
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January 9th, 2007, 10:59 AM
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#18 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 71,680
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What email are you sending it from? Let me search and see if I see anything in the mail que. Have you checked your spam filter?
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January 9th, 2007, 01:04 PM
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#19 (permalink)
| | Member Verified Customer
Join Date: Jul 2005
Posts: 44
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Have just come back from work, checked the spam filter and I still have not recieved an email?
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January 9th, 2007, 01:31 PM
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#20 (permalink)
| | Member Verified Customer
Join Date: Jul 2005
Posts: 44
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chuck I know your trying to help but I recieve lots of emails every day and dont get much stuck in the spam folder.
the problem must be at their end.
Can they not just PM me?
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