Extra field problem

[jorgejgm]

Hi,

I have a problem with the custom fields. In the configuration of the categories to add fields. When I go to publish the advertisement shows the options.
But once your ad is not displayed. Where can be the problem?

I tried to CheckBox and Dropdown, always the same problem.

Thanks.

[Chuck S]

Users answer additional fields on upload or edit of an ad.

Are you seeing the fields on upload to fill out?

Have they been applied to the category you are uploading to?

[jorgejgm]

1. on Upload

2. Yes

3.Yes. Edit the category and add terms.

I use the template WANTED HELP.

thanks

[jorgejgm]

My English is bad (Google translataor), I will try to reproduce the steps with images.

Image Nº1. When creating the ad are all options(ok)

Image Nº2. But the ad is not the values of the extra fields

Image Nº3. If you edit the ad and Save, YES, WORK. You can see the values of the extra field. But when I edit other fields Templates.

Image Nº4. the ad looks good

Problems:
1. I need to edit your ad (no changes) to be the extra field values.
2. In the editing screen, I see the values of other ad template

[Chuck S]

I would have to see your setup you can email us through the contact link a url and admin login.

[jorgejgm]

I see that You have come to the administration,thanks. Where I can be the problem?

I've done more testing and the 6 extra fields run by default, but no further.

I tried with other templates (sold) and the same problem.


I can do any more test?You may be missing table in sql database (Vbulletin)?

Thank you very much.

[Chuck S]

Once I run more testing on my test site and yours I will respond via the support email you sent.

[jorgejgm]

I am very discontented with the service.
I write to him(her) every day and you are late 24 hours in answering me.

After 3 days he(she) asks me for total access to my database by means of phpmyadmin. For safety motives I ask to use http: // mysql.navicat.com/download.html or a similar program that you want, but refuses.

After 5 days of a technical very slow support and I ask for the return of the money of that the program does not work him and he refuses.

[Chuck S]

You refused to give access to obtain support therefore how would you expect to obtain support if you do not comply with the rules.

You can not just say I have a problem and expect to not give details and expect something to be fixed. We have shown you this option works in classifieds and provided you with a test url and login to show this. We then told you that we needed your site specific information to see your database and determine why yours is not working. You flat out stopped responding to us. Our replies to you where given in hours not days. Your email to us was sent on the 10th. After 2 days of trying to obtain accurate information to your server from you which you have not given you stopped responding in any manner. There is not much more to say here. If you want to be provided with support you must comply with the information needed.

[jorgejgm]

You were informed about the problem on the 9th, since you can see in this message. Three days to ask for the information of access to the server.

You say that it works in the following url of test(proof):

Http: // www.omegatron.net/classifieds/showproduct.php? Product=20

This not this installation connected with Vbulletin. I had 3.81 installed phpclassifieds with vbulletin.

I never refused to give access, please ask him to comply with a program that gives more guarantees of security and you do not want.

Though "only" late 48 hours, do you think really that 48 hours with an important problem it is a little time?

Alone I want that one returns the money since I do not think that a correct service is given me and the program dont work with my vbulletin. You will have reason in which his legal notice allows him not to return it. But it is slightly ethical.

[Chuck S]

Your email with server information came to us on the 9th after work hours. I responded the morning of the 10th and gave info to show it does work on a normal site which is why I asked for site specific information. You responded back that evening. I responded to you late that evening. You asked for an IP and I responded.

You responded in the wee hours of the morning on the 11th with ftp information. I responded late morning of the 11th asking for database information as this was your issue things not getting entered into the database. You responded later in the evening that day about some download with no access information still to the database. I explained in full detail what I needed the morning of the 12th and you responded with information that did not work and I informed you it did not.

The bulk of our correspondence took place within a 48 hour window sure but still the same thing the access that I asked for was not given correctly. Especially since some of the times you are posting might suggest you are posting in a way different timezone. I do the bulk of my support between the hours of 9am-4pm eastern standard time.

Most support takes place very quickly if we are given proper access to diagnose issues and our customers and support threads confirm this. Support can easily take days without the access that is asked for is not given.

Helpful Info To Provide When Asking Questions

The last reply to that thread was on the 12th asking for proper details to sign information to see your database which to this date has not been given.

[jorgejgm]

Hello,
Request the return of the money because the program was not working correctly with my vbulletin 3.8.1 and was not satisfied with the technical support. Before buying it ask them about e-mail if it was working correctly with 3.8.1 and they said to me that yes.

You I answer myself that does not return to me the money for which the legal notice says:

License fees are non-refundable and this license is non-transferable. We encourage you to verify that your server supports MySQL, PHP, and ImageMagick, before purchasing. For complete system requirements, please visit the PhotoPost requirements page.

Now you say to me that for the time zone one is late more in answering. If you sell a product to any part of the world it should give a good service in any part of the world. (Your legal notice does not say that if it is of another hourly zone it will have worse service.)

I understandhat I should adapt to your schedule, but you refuse to return the money for the legal notice without valuing that the service was doing my was not good (And I do not want your service).

Thank you for this link:

http://www.photopost.com/forum/photo...questions.html

If had said it to me 6 days ago.

I turn him to repeating:

Your example of a version to me that not this integrated with vbulletin 3.8.1

You only wanted to accede to my database for phpmyadmin, For safety motives I asked to use navicat or similar other one and you did not want, thank you.

[Chuck S]

There is nothing I can respond to you about returns. Our license terms are linked in our store which you agree to when you purchase the product.

What I have explained several times now is you have refused to give us the details to be able to assist and provide you support. You have phpmyadmin installed. You even sent me a link. However the access details you sent where incorrect. You need to pass along your cpanel login to the server for us to assist you. For security purposes you can easily temporarily change the password and give us those details and change it back after we check things out.

As far as support goes good support usually means responding to someone within a 24 hour period. There are many people a day we assist so one needs to be patient. We have responded to your responses usually within hours. I just note your posting times are alot different then ours which will delay you getting a response. No one here in the US is up at 3 or 4 am.

I do not need to install external software on my personal computer to obtain functionality you already have in your web hosting control panel. You merely need to provide the proper hosting access to us. If you want support you need to provide us the details to be able to assist you. This is going on 5 days now and you still have not given us those details. There is nothing we have done at fault here.

[jorgejgm]

The e-mail is not a sure route to send information. When the user sends and password to accede to my phpmyadmin anyone might have access to all my databases. And this is not sure.
Therefore change the username and password to send. You took a long time to connect.

With navicat or a similar program I can say that only it should have access to the database to treat.

In installing navicat (or other) one is late 60 seconds and is much surer. I said the link to you.

Personal computer? I thinking that it was a company. (ALL ENTHUSIAST, INC.)

As, this you calm and believes that to operated correctly. Why does not move this message to PRE-SALE QUESTIONS?.

I see rightly that the people know that you will not install a very common program to give support. That you can be late 24 hours in answering a message (OUT US). That there are many people with doubts or problems and that because of it one will be late in answering. Does not believe that it is just?

[Chuck S]

As I stated you must supply us with proper information to access your server for support.

All I am saying very simply that you can change your password and make sure the details you send us are correct and working. To date we have not recieved such data. You have not send details to provide you with support. This is actually very simple. The only delay here is you. This could have been resolved 5 days ago if we would have recieved the details we asked for.

Simple point your taking 24 hours here to answer any post I submit here. If you want to resolve your issue please send the login we asked for so we may assist you.

[jorgejgm]

As already I said to your by e-mail and for the forum already I do not want to use photopost classifieds. Before a future problem I cannot allow to be late in resolving so much time.

When my users buy a service I like to give them a good service and I think that I can have problems with my users for since you work. (Probably you give a good service for united states But you sell the product in any part of the world)

Now only I want that one returns the money and you refuse. This one in your right. But I have right to proclaim itself it.

[Chuck S]

Have a good day then as you still refuse to obtain support you are not entitled to refunds.

[jorgejgm]

sells a service out of your country it has to give a good service out of your country. Since you do not do it I think that I have right to the refund.

I turn him to repeating:

Your example of a version to me that not this integrated with vbulletin 3.8.1

You only wanted to accede to my database for phpmyadmin, For safety motives I asked to use navicat or similar other one and you did not want, thank you.

Have a good day.

[Chuck S]

You must provide us with the details we ask for to obtain support. This is real simple. Since you will not do so then I consider this issue closed. If you wish to obtain support then provide the details I have already asked for and I will gladly look into your issue.