Delete unmoderated feedback?

agbates · August 17th, 2007, 03:47 PM

I like to run the feedback system unmoderated. I have to much to do and I really don't want the job of censoring/editing feedback. Unfortunately I do expect that sometime down the road there will be the necessity to delete a piece of feedback attached to someones profile. Whether it be the feedback is misleading, an outright lie, or simply laced with profanity..how can I do this?

Chuck S · August 18th, 2007, 02:17 AM

Moderate Feedback in admin is where you can moderate feedback

agbates · August 18th, 2007, 11:24 AM

Chuck, is there a way to edit feedback that's already been posted? Say for example someone posts negative feedback about another user that later turns out untrue. Is there a way to delete the comment? Not really looking to "neutralize" it by adding any explanation to the feedback comments later..

Chuck S · August 18th, 2007, 10:42 PM

You would have to view the users profiles and you should be able to moderate there feedback

agbates · August 19th, 2007, 01:43 PM

The "delete" option isn't available when I view a users feedback. It would be logical that there is one there, but there is not. The image shows what I see when I view a users comments. Again, I have the moderate feedback option turned off. I don't want to have to sift through countless messages to approve/dissaprove them. The only messages I'm concerned about are the ones posted that need to be removed later. I don't know if this is clear or not.

Chuck S · August 20th, 2007, 12:43 AM

Thats right the only way to moderate it is to turn on moderate feedback and use the admin section made for it

agbates · August 20th, 2007, 05:10 AM

So, once it's been approved and attached to a users profile, there is no way to remove it?

agbates · August 23rd, 2007, 04:40 PM

hello?

Chuck S · August 23rd, 2007, 08:43 PM

Correct

agbates · August 28th, 2007, 05:02 PM

How do I disable this? Don't want to use it if I can't fully control it.

Chuck S · August 29th, 2007, 06:50 AM

You approve or remove feedback from admin of the product under moderate feedback

I guess if you dont want to use feedback then you must remove it from the member profile templates

agbates · August 29th, 2007, 12:37 PM

Yes, I'm aware of how to moderate feedback thank you. I think we went over that a few messages ago. That wasn't my problem. So I'm guessing I can't turn this off then either...I'll figure I can't.

Chuck S · August 29th, 2007, 05:04 PM

I answered your question above second paragraph

agbates · August 29th, 2007, 05:24 PM

Can you add some information, perhaps what template, what specific variable, or anything that will help me achieve a solution? I have no knowledge of the inner workings of this program...

Chuck S · August 29th, 2007, 06:17 PM

Possibly delete this from profile.tmpl

Code:

Content visible to verified customers only.

macuser · November 12th, 2012, 11:24 AM

Hi Chuck,

I have the same problem, I have to delete some bad feedbacks. Should I copy and paste your code into the profile.tmpl?

Our current classifieds version is 4.2

Thanks

Chuck S · November 12th, 2012, 11:56 AM

I think above the edit would remove all feedback from a profile and thats a 5 year old post. I explained how moderation of feedback works as well here there is no issue with the actual code so not sure what problem you are having given this old old thread.

Moderation of feedback is handled in admin and only happens if you elect to manage feedback. otherwise any options for feedback would be shown in the user profile to the user.

macuser · November 13th, 2012, 09:53 AM

I know, the thread is 5 years old, but the issue still exists.

We have about 200000 members, I can´t moderate all the ads.

Can you tell me please, how I can delete negative user feedback?

Chuck S · November 13th, 2012, 10:28 AM

The problem here is there is not an issue as in I can only respond based on the actual coding of how things are suppose to work not how someone might want things to work.

If you choose not to moderate the feedback then how is there an issue you are saying post this feedback and make it show right away.

If you do not moderate feedback there is no way to delete it. Once it is part of the system it is part of the system that is why there is a specific moderate switch for feedback right.

If we allowed users to edit there feedback that would be a bug. That is why the only place to edit feedback is the moderate feedback link if you elect to moderate content.

You can run this query if you want to deactivate feedback from showing and make it show in the admin panel where you can go through and delete and approve what you want.

UPDATE pp_feedback SET approved=0;

Chuck S · November 15th, 2012, 10:23 AM

One thing I can do is maybe for a future release would be add a checkbox to delete feedback for each feed after approved or separate moderation for ads comments and feedback.

Which of course brings me back to my original thing that if you do not moderate feedback then you cause the problem. We can also add captcha to that form as well.

What we will not do is allow users to edit feedback on themselves or the ability to arbitrarily delete user feedback without substancial checks as we do not want skewed results.