Internal Server Error

joeyhavlock · September 4th, 2009, 05:24 PM

I keep getting this error whenever someone places a bid on an auction (see text below --- for error message) It goes to a white page and displays this error and just sits there. the bid seems to go through, but any idea what the error is from?
Thanks
Joey
---
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, support@supportwebsite.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Chuck S · September 5th, 2009, 08:47 AM

Feel free to post a url and test login so we can see. what version are you using? If your not using the latest make sure you are.

joeyhavlock · September 5th, 2009, 03:20 PM

Quote:

Originally Posted by Chuck S

Feel free to post a url and test login so we can see. what version are you using? If your not using the latest make sure you are.

Thanks Chuck,
The error only occurs on the first bid of any given auction. Additional bids do not receive the error, neither does a user if they increase their bid.

The website is Trading Card Museum HOME
The classifieds are on the PLAZA link at the top
Your testing login is Chuck
Your password is photopost

In the top level TESTING CATEGORY there are 2 listings

1 with no bids on it so you can bid and see the error
and 1 with bids on it so you can bid and see no error

Also, 2nd question regarding auctions.

If I start my auction with an asking price of $5.00, why does the user get forced to bid $5.25 minimum when there are no other bidders?

Thanks, I really appreciate the help.
Joey

Chuck S · September 5th, 2009, 03:29 PM

yeah does not look to me like your using the latest. I dont have old code to look through but do not see any issues with our current code.

As far as the bid amounts those are what is coded in within the script. There are incremental amounts which the bids go by for a range of pricing.

joeyhavlock · September 5th, 2009, 03:36 PM

Quote:

Originally Posted by Chuck S

yeah does not look to me like your using the latest. I dont have old code to look through but do not see any issues with our current code.

As far as the bid amounts those are what is coded in within the script. There are incremental amounts which the bids go by for a range of pricing.

Chuck, why when I set the starting asking price at $5.00 does it make the person bid $5.25? There is only one person involved at that point and it is not allowing them to bid the starting asking price.

Thanks
Joey

Chuck S · September 5th, 2009, 03:38 PM

Yes and I answered this above I beleive.

Thats an open price suggestion the actual bid is going to be in increments based on the price of the actual ad.

Code:

Content visible to verified customers only.

You will see the higher the ad price goes up the higher the actual bid amounts increment.

joeyhavlock · September 5th, 2009, 03:42 PM

Quote:

Originally Posted by Chuck S

Yes and I answered this above I beleive.

Thats an open price suggestion the actual bid is going to be in increments based on the price of the actual ad.

Code:

Content visible to verified customers only.

You will see the higher the ad price goes up the higher the actual bid amounts increment.

I understand the concept of incremental bid increases, no problem. But I am still not getting why when the asking price starts at $5.00 does it not allow the 1st person to bid the $5.00?

So if I change the first $curprice value to .00 that should allow the 1st bid as well as any bids under 10 to work?

Thanks
Joey

Chuck S · September 5th, 2009, 03:52 PM

Thats not how it works. what it says is if the maxprice is between 0 and 10 then the bid is the current price plus the bid increment.

joeyhavlock · September 7th, 2009, 12:37 PM

Ok Chuck,
The upgrade seemed to go smooth, but I am still getting the exact same error message when the 1st bid is placed on an auction item. The bid is accepted, but you get the error message and it stays at that screen.

Additional bids from different users on the item do not return the error message. Just the first bid on any given auction.

Where do I go from here?

Chuck S · September 7th, 2009, 12:40 PM

You can post url admin login and ftp information through the contact us link in our site header

Like stated a server 500 seems to indicate some server issue. You might also want to check your server error logs

I seem to be able to post bids in my test site so I guess we need to find out whats wrong on your site.

joeyhavlock · September 7th, 2009, 01:07 PM

Ok Chuck,
I need to lookup the info to send as it is automated on my end

Can you tell me what the difference is in the code between the 1st bid and and consecutive bids?

What process in there does something different that my server might choke on to present this error?

The bid is accepted fine if they go back and refresh and additional bids return no errors.

ADDENDUM;

I just spoke with my server host and they said that it appears to be something to do with an htaccess issue or a mod rewrite issue and that I should pass that information on to you folks and that would be something you would understand. Does this make sense to you Chuck?

Thanks
Joey

Chuck S · September 7th, 2009, 05:27 PM

I dont use htaccess or mod rewrite in the code so it would have to be something relative to your server it would appear and would make sense since your getting a server error.

There is no code difference whether its a new bid or another bid.

So you need more info from your host on what leads them to that conclusion. try removing any htaccess files you have on your server since thats what they are saying it is. I have already tested the default code so feel free to see what I mean

test bidding - PhotoPost Classifieds

joeyhavlock · September 7th, 2009, 05:47 PM

Quote:

Originally Posted by Chuck S

I dont use htaccess or mod rewrite in the code so it would have to be something relative to your server it would appear and would make sense since your getting a server error.

There is no code difference whether its a new bid or another bid.

So you need more info from your host on what leads them to that conclusion. try removing any htaccess files you have on your server since thats what they are saying it is. I have already tested the default code so feel free to see what I mean

test bidding - PhotoPost Classifieds

Chuck,
Your listing does not appear to be an auction as far as I can tell.

This is really odd as if there is no difference in the code for a new 1st bid or a consecutive another bid, why then would it return a 'Internal Server Error' everytime only on the 1st bids? That would lead me to believe that something indeed has to be different somewhere for the 1st bid as opposed to the 2nd or consecutive bids.

I am on the phone with my host again now to see if I can get further, otherwise I will use the contact us you suggested so you can login to my host and see.

Thanks
Joey

Chuck S · September 7th, 2009, 06:20 PM

Joey

The code is not returning an INTERNAL SERVER ERROR. Your server is doing this that I see. Your host is even telling you its something to do with htaccess or mod rewrite.

My test I showed you is most definately an auction feel free to login with Test and password testing. You will see it works fine.

http://omegatron.net/classifieds/sho...php?product=28

Its not strange the code is no different between first or second bids. Your entering a bid into the bids table your not deleting old bids. They are still there. There are checks and balances to bump the highbidder and bid amounts on a product. The bidding aspects of this script have not changed since the script was released many years ago version 1.0.

Since the default code seems to be working you really need your host to answer directly what specifically on your server is causing your issue. Like I asked before he is saying there is some htaccess or mod rewrite thing going on what leads him to say this? Have you tried removing any htaccess files on your server?

There is nothing I can tell you here thats going to help since this issue seems related to a server issue on your end. A generic server 500 error is the most general of server responses so you always need to dive into your server error logs to point to what is the true issue. What is it that your server is balking at.

joeyhavlock · September 7th, 2009, 06:32 PM

Quote:

Originally Posted by Chuck S

Joey

The code is not returning an INTERNAL SERVER ERROR. Your server is doing this that I see. Your host is even telling you its something to do with htaccess or mod rewrite.

My test I showed you is most definately an auction feel free to login with Test and password testing. You will see it works fine.

test bidding - PhotoPost Classifieds

Its not strange the code is no different between first or second bids. Your entering a bid into the bids table your not deleting old bids. They are still there. There are checks and balances to bump the highbidder and bid amounts on a product. The bidding aspects of this script have not changed since the script was released many years ago version 1.0.

Since the default code seems to be working you really need your host to answer directly what specifically on your server is causing your issue. Like I asked before he is saying there is some htaccess or mod rewrite thing going on what leads him to say this? Have you tried removing any htaccess files on your server?

There is nothing I can tell you here thats going to help since this issue seems related to a server issue on your end. A generic server 500 error is the most general of server responses so you always need to dive into your server error logs to point to what is the true issue. What is it that your server is balking at.

Chuck,
I am not sure where you are getting the server 500 error, as there is no error number or code whatsoever that I am seeing.

I understand that this seems to be a server error, but I am not making any progress with them in that regard and they keep pointing me back to you folks. I get the feeling that my host is not understanding my problem and is randomly picking the htaccess or mod rewrite issue when it is really none of them.

What I am trying to understand though, is there MUST be something different between the 1st bidder and any consecutive bidders in the code itself otherwise if it was the exact same code then it would return the error on both the 1st bid and consecutive bids.

What/where do I need to look to see what exactly is happening when the submit bid button is clicked? Once that button is clicked something has got to be happening to pass something onto the server that it is not liking for the FIRST BID only. Again, 2nd, 3rd and additional bids on the item have no issues, only the very 1st bid. So somewhere in the code something must be doing something different in checking to see if it is the 1st bid as opposed to a bid that must add the additional amount to make the item higher.

I know the server is returing the INTERNAL SERVER ERROR, but something in the code has got to be kicking that off, some routine somewhere.

Not trying to be a pain in the neck my friend, just trying to find some resolve.

I really do appreciate your help, you are pretty amazing at this stuff

Thanks
Joey

Chuck S · September 7th, 2009, 06:41 PM

Joey

You really need your host to respond here as they are the only ones who can read the error log and say what the problem here with the server is.

I have shown you explicitly that the program works. You did test on my test site right?

There is no difference in the code this is what I am telling you. Every last bid that is entered into the system runs an insert into the bids table. Its really that simple. There are a couple checks saying if the bid is too low say so. But other than that there is no difference. The file itself is very small and simplistic compared to most of the program.

Feel free to send me server info through the contact link if you want but there is very little I can do about a server error like that without knowing from your host what the issue is.

joeyhavlock · September 7th, 2009, 06:47 PM

Ok Chuck, I was able to make a little progress....here are the errors returned in my server logs

[Mon Sep 7 16:34:04 2009] [error] [client 189.146.183.59] File does not exist: /var/chroot/home/content/m/u/s/museumcurator/html/_vti_bin/owssvr.dll

[Mon Sep 7 16:34:07 2009] [error] [client 189.146.183.59] File does not exist: /var/chroot/home/content/m/u/s/museumcurator/html/MSOffice/cltreq.asp

Any ideas from there? the MSoffice one is quite strange as there is no MSOffice folder on my site at all. I dont know what the other one is either...
any ideas based on this?
Thanks
Joey

Chuck S · September 7th, 2009, 06:57 PM

Well neither of those issues point to our program there. Feel free to post a bid on an auction I placed here so you can get your server error thingy and then check your logs for any action around the time of your error.

test - Trading Card Plaza

You really need to track down your server related issue since this does not appear to be related to our code. One of the first things I do when someone reports an issue is go and try to duplicate it on my test site which always uses our latest default code.

Also try turning off your vb3 enhancedments under edit integration and see if the code operates fine without vb3 stuff.

joeyhavlock · September 7th, 2009, 06:59 PM

Making progress...placed a bid and got the error...in my log was returned this....

[Mon Sep 7 16:57:58 2009] [error] [client 98.169.102.244] malformed header from script. Bad header=No recipient addresses found i: /var/chroot/home/content/m/u/s/museumcurator/html/plaza/bids.php

Any Idea?
Thanks
Joey

Chuck S · September 7th, 2009, 07:12 PM

malformed header no recipient address found

strange address to what?

thats the strange part here

try commenting out this line see what happens

Code:

Content visible to verified customers only.

Place // this in front of that