Page times out for registered users when trying to pay

rcsmith01 · September 17th, 2007, 10:58 PM

If i log in as admin and have them set as to pay when I click submit it goes to the next page displaying they will have to pay.

If a registered user trys to hit submit then it waits forever then gives this error message...and or it takes up to 5 minutes then goes to the payment page.

Chuck S · September 18th, 2007, 08:01 AM

Well I assume your delay is the payment site then and if what your explaining is correct this is all the error is a delay in getting to some other site because the minute you press that submit button you leave your site and our software. You follow me here?

What payment site?

rcsmith01 · September 18th, 2007, 08:50 AM

When I click Submit on /uploadproduct.php it then goes to another page after that, then it goes to paypal once you click ok.

After the uploadproduct.php to get to the next page takes a very long time.

I never had it set to charge money and now I'm going to and I found this problem.

you can setup an account at http://www.sfbajobs.com if you like.

Chuck S · September 18th, 2007, 09:16 AM

How about a test user login?

There are no issues with payment I can see and no one has reported this so lets see what we see on your site.

rcsmith01 · September 18th, 2007, 10:20 AM

dang, creating a user is taking forever too.

register.php?agree=yes&age=adult&ppaction=register

rcsmith01 · September 18th, 2007, 10:29 AM

I got a network timeout error creating the account.

rcsmith01 · September 18th, 2007, 10:32 AM

Ok, got the test account. I can't pm you the info though.

Chuck S · September 18th, 2007, 03:01 PM

Just seems to me your have server issues here.

Try making sure you optimize your database through your sites control panel and have your host check into your server errors.

These errors you describe seem to me like your hosts server has some issues.

rcsmith01 · September 18th, 2007, 03:30 PM

What type of issues? I check the log files and there is nothing in there, ran the repair/optimize tables in phpmyadmin and it said everything was ok. The sql file is only 4.3MB with 4.0MB being zip data. I run photopost and review post etc on the same server with no problems.

Chuck S · September 18th, 2007, 04:01 PM

They will have to find this out. Your telling us your site is hanging performing many actions so it appears to be a general server access error. Maybe the server is overloaded. Maybe the server needs more memory. There can be many things that make a server crawl at a snails pace but sorry I am not a webhost technician.

rcsmith01 · September 18th, 2007, 04:04 PM

I know for a fact the site is not overloaded. otherwise this wouldn't happen everytime.

Chuck S · September 18th, 2007, 06:26 PM

Slow downs on servers can come at any time and for various reasons that is why I had meantioned contacting your host to see if they see anything.

You can feel free to post a site link and test login here for us to take a look around and see what we see. If there where issues with the code everyone would be getting errors. Have you attempted to give PHP more memory or increase your php timeout to see what happens? Your server error logs should have more detailed information about server timeouts etc. They should show where things are bottlenecking at.