approval queue problems

medieval · February 23rd, 2005, 01:21 PM

So about 20% of my Paypal "paid for" ads are not showing up in the approval queue? Hence I am getting a slough of Paypal receipts followed up by questioning e-mails about where the ad is but I'm not entirely sure where the issue is occurring...are people using the back button to pay for ads? Timing out in registration? Problems with Paypal? What is odd is that the process *does work* for others and the ads show up fine in the approval queue - but many do not.

Has anyone else had a similar problem? I'd like to clear this up as soon as possible.

Quote:

Hi webmaster,
I posted an ad for my boat on your website, got this receipt from pay pal, but the site says that I have not yet paid for it. Is there some sort of mistake here? I'd appreciate it if you could clear this up for me.

Michael P · February 23rd, 2005, 03:03 PM

Did you check your Pending Payment queue?

medieval · February 23rd, 2005, 03:45 PM

yep - not in there. I get confirmation of the Paypal payments though my e-mail but not all the ads (5 now) are in the approval or payment pending queue. Most do work as expected, which makes me think the issue on the user end but I'm not entirely sure what process is being deviated to initiate the problem.

Michael P · February 23rd, 2005, 03:55 PM

Is the ad still in the system? Its not in either of those queues, I wonder where it is. Can you check the record in the database for one of those 5 and see what the "approved" field says?

medieval · February 23rd, 2005, 05:01 PM

i need to correct a previous statement - the ads do show in the 'payment pending' queue.

approved reads 3 for those ads (one is 2), which seems to indicate the values are not always being updated when the ads are paid for. if I change the value to 1, the ad posts.

Michael P · February 23rd, 2005, 05:51 PM

Is it possible that those ads are on echecks and havent cleared payment from PayPal yet? PayPal doesnt post to the site until payment has fully cleared.

medieval · February 23rd, 2005, 05:57 PM

No - I've gotten a few e-checks but mostly I get a confirmation e-mail like the following from Paypal:
"This email confirms that you have received a payment for $x.xx USD from username e-mail)."

At that point it seems like the ad should go in the approval queue, but it doesn't for many of the cases. Of the 5 ads, I think 4 had a status of '3' under approved even though I had the Paypal confirmation e-mail. Ideas?

Michael P · February 23rd, 2005, 06:20 PM

The only thing I can think of is that maybe the user didn't complete the transaction by clicking back to the page they were told to on their PayPal completion page.

medieval · February 23rd, 2005, 07:52 PM

I'll have to check that, I just had the same issue again with another ad.

Is there way to automate the process so the admin doesn't have to approve paid ads? I'm often away from a computer for days at a time, and folks are often wondering if something went wrong. What would be ideal is to have Paypal clear and have the ad go up w/ a follow-up e-mail to the user (e.g. ebay, craigslist, etc.). On Craigslist, the ad is e-mailed to the user for a final review before having to press a 'publish' button. That way folks aren't left wondering if all is OK.

cointech · May 24th, 2006, 01:07 PM

Quote:

Originally Posted by medieval

So about 20% of my Paypal "paid for" ads are not showing up in the approval queue? Hence I am getting a slough of Paypal receipts followed up by questioning e-mails about where the ad is but I'm not entirely sure where the issue is occurring...are people using the back button to pay for ads? Timing out in registration? Problems with Paypal? What is odd is that the process *does work* for others and the ads show up fine in the approval queue - but many do not.

Has anyone else had a similar problem? I'd like to clear this up as soon as possible.

Quote:

At that point it seems like the ad should go in the approval queue, but it doesn't for many of the cases. Of the 5 ads, I think 4 had a status of '3' under approved even though I had the Paypal confirmation e-mail. Ideas?

I'm having the same problem now too?
I'm using

Powered by: PhotoPost Classifieds 2.42 vB3 Enhanced
Copyright 2005 All Enthusiast, Inc.
-------------

I won't upgrade because it was a bear to get it working the way I and my staff thought it should.

Other wise we are happy except now!

Payment have fully cleared too

Chuck S · May 24th, 2006, 01:30 PM

Michael has brought up this and I will reiterate.

There can only be two issues here both of which are easily explained.

1. You have moderation set to on in the usergroup settings in admin.

2. The user did not complete the transaction.

The code here says it all in payment.php. If and only if the transaction is processed then approval is set to 1 for the ad to show. It is also only set to approved if moderation is off for the usergroup

Code:

Content visible to verified customers only.

The above code in the payment.php file is valid

cointech · May 24th, 2006, 06:19 PM

Quote:

Originally Posted by Chuck S

Michael has brought up this and I will reiterate.

There can only be two issues here both of which are easily explained.

1. You have moderation set to on in the usergroup settings in admin.

2. The user did not complete the transaction.

The code here says it all in payment.php. If and only if the transaction is processed then approval is set to 1 for the ad to show. It is also only set to approved if moderation is off for the usergroup

Code:

Content visible to verified customers only.

The above code in the payment.php file is valid

Does this include this version too
Powered by: PhotoPost Classifieds 2.42 vB3 Enhanced

I emailed a attachment is that what you are talking about?

I didn't even know i wasn't a verified customers .

You guy really make it hard to believe in your business.

It's like dealing with Microsoft.

You take for granted everyone is as SMART as you.

Don't

I google your name (photopost) and I see I'm not the only one who feels a I do.

It's a great program but the support is not to be desired.

Evey time I have had a problem you give a answer but to help implement the fix you really don't give a hoot

"What's easy for you may not be easy for others"

Chuck S · May 24th, 2006, 07:44 PM

Here at the top of the forums is this thread which explains the verified customer thing. Some people do miss it.

http://www.photopost.com/forum/photopost-announcements/announcements.html

I have explained the two ways you ads can not be shown immediately as did Michael earlier in this thread.

You need to check the two things we have stated in this thread before responding back to us saying our support is not to be desired. So is the ad truly paid meaning they are following through the whole process. That is are they paying you in paypal and closing the window or are they clicking the url to come back to classifieds payment script so it can finish the job. If they are not following through the process then the ad will not show. If you have the registered usergroups for example set to moderation then the ads will not show till you approve them.

Is the registered group set to moderation?

Is the user following the payment trail through completion?

Where in admin in what que are the ads when you have to approve them?

cointech · May 25th, 2006, 01:48 PM

This is all hoop jumping...

A wast of mind and your time...

Not a Happy customer...

"Great Classified" lousy support...

Chuck S · May 25th, 2006, 02:20 PM

What do you expect product support to be honestly?

I can tell you what normally happens in supporting a product and what does on here.

You state your problem and we tell you what to check that might be your issue to resolve it. We determine if it might be a code issue or some other aspect by how you have things set or something a user might have done wrong.

We have done this and you asked you questions which you have not answered. The only thing you did respond to was you did post a picture of your usergroup settings good.

If you answer the questions I posted above in this thread and I asked the same questions in a duplicate support you opened.

Please answer them so we can assist you in diagnosing what your issue might be.

Basically we are down to the last thingsit can be in my opinion. Are the ads your approving in the awaiting payment que? I know your saying your getting payment but I need to know what que your approving them in

You can always upgrade as well.

cointech · May 25th, 2006, 04:38 PM

Quote:

Originally Posted by snoopy5

Hi

sorry, I have no programming knowledge, so I can not judge this...

mmmhhh,

I am not exactly sure, whether I understood this correctly. I will try to explain, which screen I see step by step. Maybe this helps better than my bad English

1. I am logged in as test user (not as admininistrator)
2. I place an ad by going through all the usual steps
3. At the end of this, I get an alert that I should now pay 1 EUR with paypal so that my ad can appear
4. I click on continue and get guided to the official paypal payement screen, which is as far as I know on the server of Paypal
5. I enter there my paypal password and e-mail address and click on "pay"
6. On the next screen, I see a summary of the transaction details (still on the paypal server) and have to click again "pay"
7. Now it takes 2-3 seconds and I get an alert that my payment was successful and I will be guided within the next seconds back to the original page (this is still an alert on the paypal server)
8. Now a classified alert appears (only for less than a second), that my ad was sucessful or something similar (appesars to quick to read everything)
9. Now I am guided (still all automatically) to the details page of my ad within classified. I can see the image and all that stuff...

From now on the problem starts.

a) If I click directly on "home", I will not see my ad
b) only if I click on "edit ad" (still as test user, not as administrator) below the image and on the edit screen on the bottom "save" the ad (without changing anything), only then the ad appears

If I do not do step b), I have to log-out, login as administrator, go to admin-menu and approve the ad.

Really there is a problem here. It's just not 5 people it's more.

Your the programmer we are just customers who want a Classified board to work with ease--

What do you propose?

Thank you

Chuck S · May 25th, 2006, 05:24 PM

There is no issue with the coding that we see.

I asked questions here which need to be answered. I will ask them again?

If you have to approve ads what que are they in?

Are you sure these users are following the proper payment procedure meaning after they pay you in paypal do they click the return url?

If they do not do this then you are going to get the behavior you are exhibiting