New user´s can´t login after vBGallery installed

suko22 · March 8th, 2012, 07:56 AM

Hi boys, I´m having a big issue with your product. Let me explain it.

On 6th of March I downloaded Photopost Pro 8.01 and installed it in my website. It´s using the same forum database (with pp_ prefix) and i had no problems to make it work.

On 7th of March I downloaded PhotoPost vBGallery v2.51 to test the integration whit my vbulletin forum 3.8.0. I configured it and now it´s working fine. Gallery is disabled for users because I am translating phrases to spanish.

Now here comes the problem: all users registered since 7th of March can´t login into the forum. When they try to login, there is SQL Database error

This is a huge problem!!!

Users registeres before 7th March don´t have any problem to login.

Any help???

Thanks in advance.

suko22 · March 8th, 2012, 07:58 AM

This is the error:

Code:

Content visible to verified customers only.

Chuck S · March 8th, 2012, 08:24 AM

Well I do not see any gallery info meantioned in the actual error your reporting here it looks like it is all forum script.

what I would suggest you do is enable the gallery and under gallery maintenance run any tasks to update users.

suko22 · March 8th, 2012, 08:26 AM

Quote:

Originally Posted by Chuck S

Well I do not see any gallery info meantioned in the actual error your reporting here it looks like it is all forum script.

what I would suggest you do is enable the gallery and under gallery maintenance run any tasks to update users.

Hi Chuck, don´t think so m8, iI have Disabled vBGallery in the Plugin Admin and now eveything works fine, no Mysql errors. If I enable the plugin, then login crashes again.

Chuck S · March 8th, 2012, 08:33 AM

You need to make sure the gallery is enabled and it is open and run the maintenance tasks I suggest.

Chuck S · March 8th, 2012, 08:37 AM

If that does not work you can try editing the add user to vbgallery admin plugin which is this

Code:

Content visible to verified customers only.

change it to this

Code:

Content visible to verified customers only.

suko22 · March 8th, 2012, 08:53 AM

Quote:

Originally Posted by Chuck S

You need to make sure the gallery is enabled and it is open and run the maintenance tasks I suggest.

Ok, gallery enabled, ran all the users maintenance tasks and users who had problems to login now can do it!!!! BUT new users created beyond this moment have again the sql error

suko22 · March 8th, 2012, 08:54 AM

Quote:

Originally Posted by Chuck S

If that does not work you can try editing the add user to vbgallery admin plugin which is this

Code:

Content visible to verified customers only.

change it to this

Code:

Content visible to verified customers only.

I have changed this code and cleaned all cookies/cache from IExplorer.

Then i have created a new user in the forum and, again, same mysql problem.

Chuck S · March 8th, 2012, 09:18 AM

I will search threads but that makes no sense. That is the only issue I know of is the GPC value on some sites may not be found.

You can send via email any ftp info url admin logins for me to test as well as any other logins needed to replicate any error.

suko22 · March 8th, 2012, 09:59 AM

Quote:

Originally Posted by Chuck S

I will search threads but that makes no sense. That is the only issue I know of is the GPC value on some sites may not be found.

You can send via email any ftp info url admin logins for me to test as well as any other logins needed to replicate any error.

No problem Chuck, just give me your email and will send you all details.

suko22 · March 8th, 2012, 10:34 AM

By the way chuck, I did this solution thar you wrote in other post "Turn off under vbgallery plugin page in vb plugins the userinfo merge plugin and test it out " and now all new users can login, BUT all their post are seen like 'Guests'.

I think we are near !!

Chuck S · March 8th, 2012, 10:49 AM

You can send any login data etc through the contact us link on our site.

suko22 · March 8th, 2012, 11:05 AM

Quote:

Originally Posted by Chuck S

You can send any login data etc through the contact us link on our site.

Check your mail m8, I sent you FTP login details and vBulletin Admin login details. If you need something else, let me know. I apreciate your help

Chuck S · March 8th, 2012, 11:17 AM

No problem will do.

suko22 · March 9th, 2012, 07:40 PM

Quote:

Originally Posted by Chuck S

No problem will do.

Well finally we were able to find the solution and we fixed this issue

Chuck S · March 9th, 2012, 07:55 PM

Just for users reading this the issue was a mod in the form of a custom reg page so this was not a vb or vbgallery issue.