Problem with my Photopost gallery v2,5

flyrib · November 29th, 2011, 07:14 AM

Hello, got some problems with my photopost gallery. Please help!

1. When members upload photos, then its showing the same photos on the index home page, "the latest 5 photos are the same", but if you click on one of them, you see the real photos!
A litte bit hard to explain, but do anyone understand what I trying to explain here?

2.Also sometimes it rejects photos when someone trying to upload, saying " wrong type of picture" etc, but its not?
3. And sometimes just showing a blank picture with a red cross on it, when someone have upload a picture.

Chuck S · November 29th, 2011, 09:24 AM

PhotoPost Community - Announcements in Forum : General Discussion

please read and follow this to obtain product support

flyrib · November 29th, 2011, 01:15 PM

ok thank you, I´ve checked, got the same email adress in the members area and in the forum cp. But it doesn´t appear anything under my username.

Chuck S · November 29th, 2011, 01:28 PM

Your members area access for download access and product support expired 15 months ago. As the announcement states your members area access has to be current.

flyrib · November 29th, 2011, 02:52 PM

aha that explains it! How can I renew it and what does it cost?

When I bought the license I also bought the installation service, which you I know you sir helped me with, after that I haven´t touched it! So just wonder what could be wrong.

Chuck S · November 29th, 2011, 07:27 PM

The members area renewal is bought here and is 39.00

PhotoPost Pro / vBGallery License

Your issue might be this but we can not provide support until you renew.

http://www.photopost.com/forum/1257333-post12.html

flyrib · January 13th, 2012, 04:37 PM

Hi again Chuck S, now I renewed it. Really need to fix this thing with my gallery. What should I do first?

thank you very much!

Chuck S · January 13th, 2012, 04:45 PM

well providing info so we can respond on a specific issue requires that you post real info otherwise all we can do is guess

Maybe number 1 is this issue but I can not say without more info. You might also want to make sure your using the latest code which is 2.51 which should have all bug fixes to date.

http://www.photopost.com/forum/1257333-post12.html

flyrib · January 17th, 2012, 03:29 AM

ok thanks, I will first update to 2.51 and see if something changes.

flyrib · January 17th, 2012, 04:03 AM

Quote:

Originally Posted by flyrib

ok thanks, I will first update to 2.51 and see if something changes.

Just wonder, to update, is there a shorter version, or do I need follow the whole full installationguide again?

Bought the installation help the first time thats why I ask..

Chuck S · January 17th, 2012, 11:49 AM

The instructions would be as they are posted in the software. generally for vbgallery you upload EVERYTHING and run the install script and select upgrade if its applicable.