Announcements

[Chuck S]

Welcome Members,

With the huge customer base we have we have put into place an automated verification system to verify license holders whom are entitled to support.

You may have seen in the last couple weeks we have opened up our forums outside a protected members area to make it easier for users to obtain support without having to enter there license data to gain access to the members forum. This in the past kept out users whom are not entitled to support. We have also made improvements to our members are and you are able to link multiple licenses to one login.

So in our forums now you will see VERIFIED CUSTOMER under your username if you are a valid license holder. We would ask anyone who is a valid license holder that does not see this tag under their username that they update their forum account email to match that of there license so they will show as a verified customer. The update script runs every hour so once you do this you will properly show up on our forums with the tag under your name in posts.

Please not after making the change and allowing sufficient time for the cron task to bump you into the verified group you would then need to post on the forum to elevate yourself. This is how vbulletin usergroup change works.

If you are a new customer and do not yet have access; it is probably because your license has not yet been issued. Once your license has been issued and you have the same email in your forum profile, the system will update you within an hour or two.