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May 19th, 2009, 09:37 AM
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#1 (permalink)
| | Junior Member
Join Date: Feb 2006
Posts: 20
| Unable to Download vBGallery 2.5
Hi folks,
Long story short: Received the email stating I'm entitled to a free download of vBGallery 2.5 provided I purchased my license after a certain date (I did indeed check and ensure that I had purchased after this date) and, upon logging into the members area, it seems I am unable to download the newly released 2.5. I am told that my license has expired and that I must renew.
Re-read the email multiple times to ensure that I do indeed qualify for the free upgrade and I'm confident that I do. Perhaps an error on your end? Any who, no worries, hopefully a member of PP support can look into this and hopefully tell me where I went wrong or if the problem can be resolved.
Sidenote: Major kudos for the free upgrade offer. Even if for some reason I am not eligible, I still think it's a very nice gesture.
Cheers
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May 19th, 2009, 09:42 AM
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#2 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 52,667
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I will pass this on to see if there is an issue on our end. Thanks for your patience.
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May 19th, 2009, 10:58 AM
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#3 (permalink)
| | Junior Member
Join Date: Apr 2006 Location: canada
Posts: 25
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I agree very nice gesture
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May 19th, 2009, 11:03 AM
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#4 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 52,667
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No problem there should be an answer after they look at it. Not much I can do since I handle support.  | |
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May 19th, 2009, 11:07 AM
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#5 (permalink)
| | Junior Member
Join Date: Feb 2006
Posts: 20
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Hi Chuck,
Thanks for the prompt response and for forwarding on my issue. I look forward to hopefully getting this resolved and enjoying the brand new v2.5 vBGallery. 
Cheers
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May 19th, 2009, 11:15 AM
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#6 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 52,667
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No problem hope they sort it for you soon.
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May 19th, 2009, 12:05 PM
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#7 (permalink)
| | Junior Member
Join Date: Feb 2006
Posts: 20
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Chuck,
Silly me, should have asked earlier, will I be contacted via email? If so, do I need to forward on my contact email or is all the necessary info tied into my forum account?
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May 19th, 2009, 12:22 PM
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#8 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 52,667
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They will fix the issue I assume and possibly post here.
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May 19th, 2009, 01:02 PM
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#9 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 52,667
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This issue should be resolved now.
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May 19th, 2009, 07:49 PM
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#10 (permalink)
| | Junior Member
Join Date: Feb 2006
Posts: 20
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Chuck,
Absolutely brilliant - worked like a charm. I'll be upgrading tomorrow. Thanks again for looking into the issue and forwarding my query onto the correct department. You'r an absolute star, mate.
Cheers
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May 19th, 2009, 09:03 PM
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#11 (permalink)
| | Photopost Developer Verified Customer
Join Date: Jun 2002 Location: Abingdon,MD
Posts: 52,667
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Glad to assist mate!
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