Free upgrade?

Nordinho · May 19th, 2009, 09:20 AM

Hi there,

I received an email today stating

Quote:

if you purchased a PhotoPost Pro or vBGallery license after 1/1/2005, even if your members area access for that license has expired. It will cost you zero -- nada -- to upgrade from a previous version of vBGallery to 2.5. As of today, you have 30 days to download the new update.

But when I enter the members section it states my access expired 10/14/08 10:29 AM, but I can't download the new VBgallery 2.5. Is there something else I need to do?

Regards,

Chuck S · May 19th, 2009, 09:22 AM

I beleive the email states this is only for vbgallery not photopost pro. what is your license number? site?

Nordinho · May 19th, 2009, 09:54 AM

Hey Chuck,

It is for VBgallery, which I had the license for, license #21383, domain Nordinho.net.

Thanks for looking!

Chuck S · May 19th, 2009, 10:09 AM

I believe your issue might be that you purchased the application from vbadvanced not use since I see your order number is one of theres. You can email sales at photopost dot com for information on your ability to recieve this offer or not.

Nordinho · May 19th, 2009, 10:15 AM

Yep I migrated, when PP took it over, but I since I renewed my member access after that I thought I would be eligble, but I'll email sales then.

Thanks for your replies.

DJDarknez · May 19th, 2009, 10:23 AM

Same problem heah. Bought mid- '05, I believe, but won't let me d/l. Number is 22130, domain is djdarknez.com

MissKalunji · May 19th, 2009, 10:54 AM

I'm having the same problem as well. I did buy it from you guys in i believe 2006.

Quote:

Website : Dancehallareaz.com
License # : 23787

Who should i e-mail tho? support or sales?

Chuck S · May 19th, 2009, 11:04 AM

This would be sales not support

Sorry but support does not handle licensing issues.

MissKalunji · May 19th, 2009, 11:32 AM

oops i e-mailed the wrong person lol Thanks

Chuck S · May 19th, 2009, 12:02 PM

No problems I emailed customer service on the issue we shall have to see what they say.

MissKalunji · May 19th, 2009, 12:13 PM

Thank you for your help

Chuck S · May 19th, 2009, 12:21 PM

No problem hopefully they will rectify then issue.

Chuck S · May 19th, 2009, 01:02 PM

This issue should be resolved.

ScottW · May 19th, 2009, 02:01 PM

Yes there was a members area coding issue earlier that affected vBGallery license holders but this has been fixed. Thanks.