Error creating thumbnail! Error code: 1

MikeWarner · April 9th, 2009, 10:11 AM

Hi - sorry to post in here, just renewed and don't have access to support area.

I have just moved server and I get the following error when trying to upload new images:

Quote:

Error creating thumbnail! Error code: 1

Command:

"/usr/bin/mogrify" +profile "*" -size 0x100 -quality 80 -geometry 0x100 '/var/www/vhosts/migweb.co.uk/httpdocs/gallery/data/506/thumbs/onone2.jpg'

The mogrify location is set correctly. I've also checked everything and all seems fine. I'm on a unix server. Please help.

Many thanks

Mike

Chuck S · April 9th, 2009, 11:43 AM

what are the permissions on that directory at all levels? If you set the processor to GD2 does the image process?

MikeWarner · April 9th, 2009, 03:09 PM

Hi Chuck

No GD1 and GD2 say file type is not supported (yet). I never got GD working on my old server either.

Mogrify Permissions:
8 -rwxr-xr-x 1 root root 6952 Apr 18 2008 mogrify

/var/www/vhosts/migweb.co.uk/httpdocs/gallery/data/506/thumbs:
8 drwxrwxrwx 2 mikewarner psaserv 4096 Apr 9 15:04 thumbs

Thanks

Chuck S · April 9th, 2009, 04:02 PM

I might have to physically see the site and settings because that tells me permissions are not 777 or safe mode is on in PHP

You can send server details through the contact us link in the header.

winnipesaukee · August 9th, 2009, 07:52 PM

Sorry to bump this thread but I am having this exact problem and there is no solution posted here.

I just moved to a new server and am getting this error when I try to upload a new photo:

Quote:

Error creating thumbnail! Error code: 1

Command:

"/usr/bin/mogrify" +profile "*" -size 0x100 -quality 70 -geometry 0x100 '/home/donz/winnipesaukee.com/html/photopost/data/502/thumbs/trophy12.jpg'

PHP Safe Mode is off, all the directories all the way up are 777, but I still get the error.

Do you know how MikeWarner solved this problem?

Thanks.

Chuck S · August 9th, 2009, 07:54 PM

Make sure your server path to your data directory is correct in global and storage options.

winnipesaukee · August 9th, 2009, 08:13 PM

I just checked and double-checked all the config and options path setting and they all look fine. The data is set to /home/donz/winnipesaukee.com/html/photopost/data/ like it should be.

Update: Oops, I missed those storage options under Image Protection. I fixed those settings and everything is working fine.

Thanks.

Chuck S · August 9th, 2009, 11:30 PM

Have a good evening