what is? PhotoPost vBGallery

[Edward]

Originally Posted by Chuck S

I do not think you understand what the offer and the requirements to be able to get the free members area extention and I would suggest that you read this

http://www.photopost.com/forum/showt...51#post1151451

Since you did update your copyright and email customer service within the 90 day window you are not able to get the license extended to June 2007 so your members access would expire June 2006. Asking in a helpdesk thread how to retrieve your members access details would have nothing to do with the offer directly. If you emailed customer service before 2-22-06 with your site url and asking for the license extention then gladly take that up with them but from what I am reading by you that is not the case here.

http://www.photopost.com/auth.html

Thanks just the same for the response Chuck, the message traffic wasn't in a HELPDESK forum, it was directly to SUPPORT@PHOTOPOST - and I'm asking you directly to quote any line in Scott's message that alludes to what you are talking about regarding "license extensions" and emails. I read the message, did you?

This whole mess(age) started because you system here didn't recognize my login as a licensed VBgallery customer. Its recognized now, my problem is solved.. If there is something FREE out there that a customer should have gotten.. I understand how laughable it is to think anyone is going to come forward and "hook a guy up"...

But consider this, I "was" a registered user on photopost for vbgallery as of 1/19/06 - did I receive a message telling me that an "offer" was expiring? Nope!.. What is expected here is that customers go back in history in the forums and search out "offers" and follow instructions.. If that is the case, please quote the line in Scott's message that I "DIDN"T DO"...

Thanks for your continued help Chuck, its been great!

[Edward]

Originally Posted by Chuck S

You asked for your login details to download the software and customer service looks like they sent them to you thats for clarifying what I gathered from your last email. Your members area access details for each license never change once we issue them. If you where trying to enter vbadvanced members access into our photopost system I could see linking not working. Glad you sorted the link issue by getting the right details entered.

The President made an offer to all vbgallery customers here giving them a 90 day window to update there license and if they complied by emailing a url asking for a free years access we would grant it

http://www.photopost.com/forum/showthread.php?t=119665

He then posted here that the offer was now over and no longer valid

http://www.photopost.com/forum/showthread.php?t=123556

Sorry you did not participate in the license extention offer but I don't think we have played any hand here.

If you are "Sorry".. then point out to me which line in either of Scott's messages that I neglected to follow? I still can't see the words "email" anywhere in the messages.. I don't even see "Notify".

If you are "Sorry" I didn't take advantage of something, can you say you actually are "sorry" you didn't relay the messages and offers as SUPPORT should do?
Whats a FREE one year extension anyway?... Keep it!

[Chuck S]

Edward you never notified us within the 90 day window to grant you a free year's extention which is what this comes down to.

How is anyone suppose to grant you a conditional free years members access from an time restricted offer by the President if you do not ask us to check your install to verify you have complied within that timeframe. I am sorry but there is nothing I can do for you in this regard. Don't kill the messenger here I simple work for support and am just passing along the info.

The reason Scott put up the announcement the offer had expired in the first place is customers where still emailing us asking for extentions after the expiration date.

[Edward]

Originally Posted by Chuck S

Edward you never notified us within the 90 day window to grant you a free year's extention which is what this comes down to.

How is anyone suppose to grant you a conditional free years members access from an time restricted offer by the President if you do not ask us to check your install to verify you have complied within that timeframe. I am sorry but there is nothing I can do for you in this regard. Don't kill the messenger here I simple work for support and am just passing along the info.

The reason Scott put up the announcement the offer had expired in the first place is customers where still emailing us asking for extentions after the expiration date.

Nobody is killing any messengers Chuck, just trying to clarify.

To answer your question about "How is anyone supposed to grant you"... Simple, when I applied for support and notified you of my expiration date"... ALL registered users should have had their VBadvanced expiration dates extended, Especially if they logged on here and sought SUPPORT... There's proof there that they were recognizing PHOTOPOST as the new owner. When anyone downloaded the new version from here, that change was made automatically. My URL was on record along with the license, if anyone at PHOTOPOST doubted that I changed the copyright, they could have just logged on, checked it out.. and then UPDATED the license. Don't need an invitation to do that do ya?

Heck, I never invited photopost to my site to REVIEW my use of reviewpost... Am I in jeopardy of losing my license for that? Anyone report to you that my site still had the old VBadvanced link at the bottom?...

I read "The reason" Scott posted the offer in the first place (according to his message) is to "Win Back" customers who thought PHOTOPOST didn't treat people or support their products properly.. I understand that he would want to shut it off, and there's no argument there either.

Neither of the messages says anything about "emailing".. or the now added "disclaimer" you posted about "inviting someone to verify the change".. I don't see that in there either.. What I see is Scott saying,

"You can download the updated version 1.01, you have 90 days to change your copyright, and as a reward for doing (either the download or the change) Photopost would extend the license by a year."

And he said he was doing that to "Win back" customers...

Ok, you have a different view.. I don't WANT an extension of my license, I merely wanted my license (that doesn't expire until JUNE) to be recognized. I figured that out (dumb old geezer that I am). As for licenses and extensions and such...
Hey, I'm outta here!

[Edward]

Here was the offer:

What about the powered by notice on my site?

You will be able to download PhotoPost vBGallery 1.0.1 (vb 3.0 or vb 3.5) from our site, overwrite your .php files, and run a small script to change the powered by notice. Nothing in the files has changed other than the name of the software and the powered by notice. In exchange for doing this, we will add one year to your members area/download access for free. If you decide not to change the notice at this time, that's okay, but we ask that you do eventually change the notice within 90 days from now.

If you already purchased the branding free option, then you need not display the powered by notice.

And here was the notice of closing the offer:

As per this announcement, all vBAdvanced Gallery customers were offered a 1 year extension on their members area access if they voluntarily updated their powered by notice with the new PhotoPost vBGallery name and photopost.com link within 90 days. After 90 days, all powered by notices must still be changed but the 1 year renewal offer is no longer provided (as of February 22, 2006). Please ensure that your "Powered by vbadvanced" copyright notice is updated and reads as follows:

Powered by PhotoPost vBGallery
Copyright 2006 All Enthusiast, Inc.

Two questions come up... One, Did the people paying for "Branding FREE" version of the software have their licenses updated a year? Two, Which part of either of those messages gives me instructions on emailing or asking for something?

Just asking questions and hoping for HONEST answers... I'm already here, these messages were generated to "win back" customers, your customers.. If I posted messages this vague and tried to deny my customers (I build computers and support technology for a living).. I could have my pants sued off by the dumbest of lawyers...

And you don't want to see what a 54 year old man without pants looks like... Its not a pretty sight.

My best, NON-LEGAL advice is to delete all mention of this offer and incident and go on from there. As it stands, its an example of just what Scott was addressing in his first message when he responded to a question about "A rumor of something Sucking" or something like that. No explaination I've read yet clarifies how to GET what was promised. There are no instructions PERIOD, just a promise and a retraction of the offer after the time period.

Y'know, when I walked into my Car Dealer (two days after the warranty expired) and told them about the faulty spare tire, they answered the same.. "Gee, sorry.. the warranty is expired"... Now, what kind of reputation does Car Salesman have?.. I didn't say nothin!.. Just tossing in food for thought.. Ya think I'll buy another new car at that place?... Just food for thought.
I think its exactly the kind of point Scott was trying to make in his message... But I don't know for sure, I only know what I read.

[Chuck S]

I thought this discussion was over as you said it was.

I think you are missing a simple point made here. I dont think anyone should need to tell you that you have to contact us to get the extention made in the offer. That is perfectly understood here by the action needed by the offer. We made an offer that if you make a change to something you get something. This automatically implies without any n0eed to say it you need to tell us you made the change to get the offer.

Scott did not make a broad based statement that all vbgallery customers would be extended another years access. It was an offer made to the chosen few who wanted to take the steps needed.

[Edward]

Originally Posted by Chuck S

I thought this discussion was over as you said it was.

I think you are missing a simple point made here. I dont think anyone should need to tell you that you have to contact us to get the extention made in the offer. That is perfectly understood here by the action needed by the offer. We made an offer that if you make a change to something you get something. This automatically implies without any n0eed to say it you need to tell us you made the change to get the offer.

Scott did not make a broad based statement that all vbgallery customers would be extended another years access. It was an offer made to the chosen few who wanted to take the steps needed.

Chuck, any "assumption" in business shouldn't weigh against the customer.. I assume your software is bug-free, I assume I'll get what I pay for, I assume your honesty (just as you assume mine).. What you "think" regarding if a customer should contact you or not should have been INSTRUCTIONS, not ASSUMPTIONS. If you don't learn by this little mess (as I have and many others).. then you are doomed to repeat it...
Its your business though (as spokesman)... you can handle it any way you like.. this little matter was handled (UNPROFESSIONALLY) even though the boss said that was his goal.. "To show an air of professionalism"

You have yet to answer even the most direct question, yet "assume" customers are supposed to behave a certain way. I ask you one last time, tell me where it says to "Contact US to get the extension".. there's not even an implication that any notice from the customer has to be shown... Scott offered a "reward"... some reward..
It ain't so shiny now..

Watch the mailbox for my "extension" fee, now "assume" its coming..

[Edward]

Originally Posted by Chuck S

I thought this discussion was over as you said it was.

But you still replied and still blame me for missing points (not made) let alone messages I didn't get in regards to "the offer" - didn't agree to any point I made.. so, I "thought" the discussion was still open. here's another comment to reply to

You said,

Scott did not make a broad based statement that all vbgallery customers would be extended another years access. It was an offer made to the chosen few who wanted to take the steps needed.

Not true Chuck, Lets look at what Scott said,

You will be able to download PhotoPost vBGallery 1.0.1 (vb 3.0 or vb 3.5) from our site, overwrite your .php files, and run a small script to change the powered by notice. Nothing in the files has changed other than the name of the software and the powered by notice. In exchange for doing this, we will add one year to your members area/download access for free.

Yes, I was able to download, and I ran the small script... Scott clearly says, "In exchange for doing this, we will add one year to your members area/download access for free"... I did my part, Scott didn't... Now you tell me that I was "supposed" to come back to Scott and tell him that I did it, ask that he verify that I did it, and I wasn't given what was promised because I didn't follow the rules...

There's the rules, "Download and change and you get an extension for free".. only it didn't happen..

If its MY fault I didn't "get the message".. then its YOUR fault for not telling me (remember?... you "assume" customers will read old messages and don't accept responsibility if they don't... Yet, you don't mention something as important as a FREE extension (what is it.. $30.00 or something like that?) and BLAME the customer for not following instructions... (and then say that 90% of the instructions were asumptions?... )


Its not MY fault your registration system doesn't follow legal changes to passwords.
Lets not forget trying to link my legal licenses here started this .. or will you BLAME me for how your system works again? Its your failure to admit and aplogize for being wrong that keeps it going.. that an your accusation that "I caused my own problems with the extension"

You just "brushed" that aside. Just as you "brushed aside" my comment that ALL legally registered users should have been sent individual email notification of the expiration of an offer BEFORE the offer expired. I just recieved one from VBulletin...

Hey, I'm not STUPID, I know that "telling people of a free offer" means less money for your company when you "assume" they'll pay for an extension... Only you won't admit that is your reason for even arguing the points you have.. "Sorry you didn't reply, ask, beg us to extend your support license.. its just too bad.. tsk tsk.. Better luck next time"

Chuck, there may not be a NEXT time.. you don't get to do stuff this way and not have it noticed.

I didn't START any trouble with my questions and remarks.. I'm merely pointing out that YOUR OFFER wasn't clear enough to avoid this kind of confusion.. You said yourself that Scott had to send his second message because people were "Still emailing in asking for an extension".. Ever think the reason they were is because they JUST heard about the offer made back in NOVEMBER, only on THIS site.. and wanted what was offered?

Saying, "Its your fault for not sending us notification that you made the changes" is just plain silly..." to add to that "Its assumed that you would" is even sillier.. To continue to beat this dead horse (dead because you say so) is even sillier..

Again, watch that mailbox for my contribution to your cause.

[Edward]

Originally Posted by Chuck S

I thought this discussion was over as you said it was.

For two months after I registered here I had a notice at the bottom of my Vbgallery page that said, "When Photopost Reps check my site, I'll mail all the money in my wallet directly to photopost"....

Dang!.. that offer just expired last monday night.. I forgot to mention it, now its obviously too late.. I "assumed" photopost would check my site by now to make sure I was running legal.... I didn't even check my logs to see if anyone from photopost came by, nor did I email a notice of my offer.. I just "assumed" someone checking the legality of my site would have seen it. Nobody did..

Too late now, the offer has expired as I said..
Sorry you didn't reply that you saw the message

[Chuck S]

I am closing thread as there is nothing more to discuss on this issue