Thanks for confirming my fears...
...about the support that we can expect as customers of Photopost Michael P. My post in the other thread was not an attack, it was an opinion and a suggestion, something the software that runs these very forums was created for in the first place. There was no interest in getting into a heated debate and no conjecture. I used your very own words that I took exception to as the foundation for my post so unless your words werent accurate they were an accurate dipictation of the situation. Correct?
So I ask you now why is Photopost so afraid of our opinions? Do you feel our opinions are going to cause you a loss of business? Thats pretty much been decided already by your actions in and immediately following the "acquisition". This just cannot be swept under the carpet as much as you or any other Photopost employee would like it to be. There are actual customers who already have issues with your support that your CEO acknowledges exist. I'd like to take this time to point out that *I* wasnt one of them until just now. The reason I left the Photopost fold was due to a featureset deficiency that we were led to believe would never be addressed. Basically what Im trying to get at is dont be counterproductive to your new support goals on the first day of your products launch.
The questions in my original post still linger and I'd like a response. If you'd prefer to answer them in a PM instead then thats fine with me.
Why dont you ask them via PM instead of trying to earn your confrontation wings on the public site?
Because their current and future customers have a right to understand what they can expect from this company in the future? I dont know how I can say it any nicer than I did. Im not over here fuming and cussing out Photopost, I still run their software and own multiple licenses. Its good software, it just didnt meet one of my big needs. One of my other big needs is good customer service. I want to know if I can find that here before I purchase more licensing or renew old licensing. If my posts keep disappearing, then I guess I know which is which.
What can you expect?
Product updates and professional and curteous support.
Really no need to explain to me what my mental state is Trackpads, I would bet I have a better grasp of it than you do and vice versa. I made a pointed post in another thread after reading 3 or 4 threads including a monster 13 page one with posts that were far more heated, attack oriented and worse, personal, than my original post. Those posts remain, mine got nuked.
So how would you take that? Me I figure I hit on something sensitive and Im still not getting any real answers to my concerns if Michaels last post is what I can expect.
Michael you say we can discuss issues but that last reply wasnt really a discussion. I realize you're probably extremely busy right now but you know what this is the crunch time. I had no idea about this merger until I got my mail this morning and I expect more and more people are about to flood these forums. Alot of them are going to be asking far more pointed questions than I. I hope the nuke and lock isnt going to be the response to all of them. Again my point is hiding our opinions and concerns is just going to make things worse. Sure things will be very pleasant here for the people without pointed questions but the angst against Photopost on other popular VB boards will just expand. Its been acknowledged by your CEO that your advertising isnt too great and most of your sales are word of mouth. I'd think then that doing things to encourage or force people to go elsewhere and build up that angst is definitely not a good idea.
There is no point providing a platform to discussing issues we cannot discuss; nor do I plan to issue this blanket statement over and over again. Asking the same question 100 times and getting the same answer 100 times isn't going to change it on the 101st time. Since nobody here was invovled, anything that is offered is pure speculation.
If you want to debate amongst yourself, this is not the place because we cannot condone the spread of baseless lies or unsupported accusations. Nor can we comment on the issue, period.
Assuming you can respect that, then lets get on with support and customer service regarding the new product we have to offer; because thats what these forums are for.
Seriously, Im not asking for you to provide a platform to discuss the specifics of the vBGallery acquisition in this thread. That horse has left the building and I've drawn my own conclusions. The main purpose of my original post was to get answers to very general questions about Photoposts future plans not the ones it has already executed. Furthermore not that I have any real ownership of this thread other than my post being the first one in it but I'd ask Conqsoft to please not use my thread as a springboard for your own agenda. Seriously. I realize you smell a scandal brewing and are upset that your support threads were taken without your consent but I'd like this thread to not get locked too.
Anyway in this particular thread Im more interested in whether nuke and lock is going to be the response to anyone who has a problem with Photopost support, the product or company as a whole. If everything here is always pro Photopost how will you ever improve, learn and continue to grow? I fully realize that things are less than optimal right now with all the drama but I really dont want to find this response to adversity becoming or continuing to be the norm around here. I also dont want to see people intimidated from posting concerns by the fanbois of Photopost either. Let it ride, people are going to talk one way or another.
We've already brought on former vBaGallery support staff and having just received the code will be looking at improvements we can begin on. As I've said before I am looking forward to exploring the addition of AJAX and Hook features. I'll also be checking out the Suggestions forum to see what kinds of features people want - anyone who has worked in the BETA programs with me will tell you that I am grateful for the help and often repay that with adding special requests into the code.
Of course of first priority is the integration of the support and customer information and that has taken all of our time. I can say that an update for vBGallery will take more than a day or two. ;)
PhotoPost development will also continue as it always has.
Heh forget it. Thanks for the responses. I've already spent too much time following this thing as it unfolds. I'll pickup the pieces when my vBGallery breaks.
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