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Arachnopets
December 24th, 2013, 02:10 AM
I'm trying to view an old thread where I received some troubleshooting help, but all the code is currently showing that I need to be a verified customer. Do I seriously need to renew to see my own thread?

Regards,

Chuck S
December 24th, 2013, 08:20 AM
One owned license grants you the right to run one software installation on one domain for an unlimited time, and purchasing an owned license gives you access to our members download area and support for one year.

If your access to support is expired that is exactly what that means. You have not had access to support for over a year and a half on one license and 9 years on the other.

Arachnopets
December 24th, 2013, 01:15 PM
I just renewed member area access. Approximately how long before I am a "verified customer" again?

Chuck S
December 24th, 2013, 01:40 PM
Usually a couple hours most days. i can not say for sure since I do not work in customer service and it is Christmas Eve.