View Full Version : Need help with license renewal

July 15th, 2011, 09:36 PM
Posting here because I really need to get this resolved tonight.

I renewed my license but do not have access to the software. I sent a message to support@

I'm assuming it was a paypal/email non-match problem?

We're doing our big upgrade tomorrow morning first thing.

Thanks so much!

Chuck S
July 15th, 2011, 10:03 PM

Support can't assist with a sales matter sorry. No order is automatic it can take up to 24 hours to process an order although most are done in a couple hours. It all depends on what time of day. It is 10pm on a friday so all you can do is wait for a response from sales on your renewal.

July 15th, 2011, 10:32 PM
I got it. Thanks much. Looking forward to the new version!

Chuck S
July 16th, 2011, 12:32 PM
Hope your upgrade went well enjoy.