View Full Version : Upgrade problem from version 2.5 to 3.2
August 31st, 2008, 11:38 PM
I've just upgraded to the latest version however I have run into a few problems. The installation appeared to go ok however minus a style sheet, the page is orange and the page does not have a style. I entered the admin panel ok so proceeded to change the config file. I entered my website path settings and then saved the file but recieved the following error after saving: 'We're sorry, but the system experienced an unrecoverable error. Please try again later'.
I have no idea what I did or how to correct the error. I now cannot access the admin panel to correct the settings.
Any help would be appreciated.
September 1st, 2008, 06:53 AM
Did you by mistake change the table prefix of the classifieds tables?
You can verify the contents of config-inc.php by viewing it via your ftp client and download the file.
September 1st, 2008, 10:59 PM
The config files are the same as the old version:
$VERSION = "3.01";
$PP_PATH = "/var/www/html/classifieds";
$pp_db_prefix = "cp_";
I don't know what I did wrong!
September 1st, 2008, 11:00 PM
Is it possible to do a fresh install and then import the user data in later?
September 2nd, 2008, 05:25 AM
No you can not do this.
You must properly upgrade a database. Without seeing a site I can not be real sure of any errors other than it looks like you have not ran the upgrade script.
September 2nd, 2008, 05:46 AM
Thanks for your reply.
What do you advise me to do next? I have contacted you via email but no reply as of yet and it is no longer possible to pm you for support.
Is there a support ticket system or should I simply purchase installation service again?
I do not want to provide a link to my website on this board since this information is private.
September 2nd, 2008, 06:43 AM
I just realized that you offer an upgrade service so I have purchased that just now. I sent you the login details via email yesterday.
September 2nd, 2008, 05:08 PM
The support desk you can reach by using the contact us link above in the header. How did you contact me? I do not see any emails in our helpdesk system open.
September 3rd, 2008, 06:22 AM
How did you contact me? I do not see any emails in our helpdesk system open.
I contacted you via the email address you gave me in another thread.
September 3rd, 2008, 05:56 PM
I would suggest you use the contact link above as I have not recieved any emails that I am aware and its best to keep contact through the company
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