View Full Version : Error creating thumbnail!
December 19th, 2007, 10:16 PM
One (and only one) of our users gets this error:
Error creating thumbnail! Error code: 1
"/usr/bin/mogrify" +profile "*" -size 95x30 -quality 80 -geometry 95x30 '/**photopost installation**/data/2797/thumbs/IMG_00881.jpg
They also said they see this:
Images in your queue: 22
I can't duplicate the error. I read another thread on this forum, and checked my chmod permissions for that folder, and verified the location of the mogrify command. Only 1 user that I know of gets this error. Any ideas?
December 20th, 2007, 09:03 AM
Possibly a problem with one of his images clear any files in his uploads folder which would be his userid folder under uploads and then see if he can upload. You did double check data => 2797 => thumbs was 777?
December 20th, 2007, 10:57 AM
Verified Data 2797-> Thumbs = 0777
I emptied his upload folder, and as soon as this user tries again, the same 22 files (looks like 11 files and 11 thumbs maybe?) are recreated.
December 20th, 2007, 11:35 AM
Okay so he processed 11 files and then it dies on a file. What happens if he does files one at a time most likely it is stopping on a corrupt file. So if he does one at a time it should work till he finds the corrupt file.
December 20th, 2007, 11:55 AM
He claims to be only trying to upload 1 at a time. I will verify this, and make sure it's not a Zip file.
I suggested he log out and erase any cookies, then try again. Perhaps something is caching?
December 20th, 2007, 11:59 AM
yeah if he is uploading one file it is a zipfile and possibly there is an invalid image in that zip
December 20th, 2007, 12:19 PM
he is currently trying one at a time, but there seems to be a cached file somewhere.
Every time he goes to upload a single file (according to him) these other files come back into his /uploads/*userid* folder
I delete them, and they come back again and again.
Here's the thread on our site. http://www.scubaboard.com/forums/photo-gallery/213244-error-upload.html
December 20th, 2007, 12:26 PM
That link asks me for a login anyway there is no cache for files. If you delete them from the uploads directory and he is only uploading one file that is not a zip there should be only one file processed.
You can delete all directories under uploads since those are merely user upload directories and will be recreated on upload.
December 20th, 2007, 12:41 PM
OK. Well - thanks for your help. It doesn't seem to be getting anywhere however. Not sure what to do for this guy. It's just 1 user, and the gallery is working fine for everyone else. People (including myself) have uploaded photos today.
Here's one of the last few things he's said.
It errors on individual files though as well. I uploaded a "Image4.jpg" and it gave me an error about a IMG09103.jpg
December 20th, 2007, 12:42 PM
That did it! (deleting the entire folder from uploads)
Thanks so MUCH!
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