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View Full Version : I need to rant...


ludachris
October 17th, 2007, 06:31 PM
Sorry but I'm frustrated with All Enthusiast Inc at the moment...

I'm a longtime Photopost customer. I own 3 PP licenses, 3 PP Classified licenses, and now, 3 PP VBGallery licenses. I changed over to vbgallery before PP bought the rights and imported my PP galleries into vbgalleries. That script had great potential to do everything PP did but had a much better integration with vb (templates/code base). I am now stuck with 3 PP licenses I don't ever intend to use again along with 3 PP vbgallery licenses that are losing value every year since PP will likely never allow vbgallery to become anywhere near as feature-rich as their more expensive product.

Can anyone understand my frustration? I feel like I've been robbed on this. I've basically flushed away $387 on PP licenses that I cannot get back. And now the money I've spent on 3 vbgallery licenses is going to go nowhere since the potential for the script will be limited due to the buy-out. So now what? Do I go risk going with a new gallery software? And to rub more salt in the wound PP license holders now have access to vbgallery as well, so if I were to wait I could have moved over to vbgallery for free! :mad:

Your products aren't bad guys but damn it if you haven't really screwed me over here (even if indirectly) after I've spent a good chunk of money with you and referred a bunch of other people.

Chuck S
October 17th, 2007, 06:39 PM
Hello I can feel your frustration for sure and I do beleive I have addressed this issue twice in your two previous posts today. You will find your answers in those posts.

If there is anything else I can do to assist let me know.

KenDude
October 18th, 2007, 01:33 AM
Chuck S,
One quick question is VbGallery still being supported? I posted a bug report with screen cap 3 days ago in the bug section and haven't seen any confirmation that anyone on your end has looked at it, or has a fix, etc.

Chuck S
October 18th, 2007, 10:13 AM
Yes it is supported and is still being developed. I will contact Zach and find out why he has not responded. Since I support our main 3 original products I do not spend alot of time in that support support area as my jobs with the company keep me busy enough.

ludachris
October 18th, 2007, 03:54 PM
Yeah, I know... "vbgallery is still being developed". But tell me this, is Zach looking at Photopost Pro and trying to add all the same features into vbgallery? Probably not. They're competing products. What motivation would there be to develop vbgallery to the same level as Photopost Pro? It wouldn't make good business sense for you guys.

That's why I feel I got screwed with this whole thing. At least when vbadvanced owned the rights to the script there was the potential that our investment would lead to a product that had all the same features as PP. There is little chance of that now. And I (as well as others in my situation) am out of luck and have lost out on my investment.

Chuck, this isn't personal. You've always given good support. There's nothing you can really say that will make this situation right unless you're going to tell me that vbgallery will eventually have most all the same features as PP, or that my PP licenses will be reimbursed. Anything short of those two scenarios doesn't do me any good.

Chuck S
October 18th, 2007, 06:40 PM
Thanks for the compliment but just for the record my comments are not meant to make things right merely to inform you of the facts since you seem to have missed out on the email we sent. You might want to contact Zach and see what his ideas are on things to add. Remember these are two separate codebases so they may be lots Zach would have trouble porting over but surely some things can be added like playing multimedia inline etc. Since I support our other 3 products and develop 2 of the 4 products we sell I basically do not deal with vbgallery in any manner.

0ptima
October 18th, 2007, 06:43 PM
That's why I feel I got screwed with this whole thing. At least when vbadvanced owned the rights to the script there was the potential that our investment would lead to a product that had all the same features as PP. There is little chance of that now. And I (as well as others in my situation) am out of luck and have lost out on my investment.



This is exactly how I feel, vbgallery does not get enough attention from the company that owns it.

I would like to see a vbgallery micro site that only focused on vbgallery. The site could be very simple and just show the features of the software. If someone wanted to buy vbgallery, get support, etc, the micro site would link to photopost.com

0ptima
October 18th, 2007, 06:46 PM
Whats wrong with this picture?

http://www.photopost.com/images/vbulletin.gif

vbGallery does not "optionally integrate"

:mad:

Chuck S
October 18th, 2007, 07:00 PM
Please read further down that page

http://www.photopost.com/featuresphp.html#forvb

TheComputerGuy
October 21st, 2007, 07:32 AM
PhotoPost Pro is our flagship product. By far, we have spent the most time and energy developing PhotoPost Pro and designing it to be absolutely packed full of powerful and fully customizable features. PhotoPost Pro can function as a standalone gallery on your site (complete with its own built-in accounts registration system), or it can integrate with vBulletin and a variety of other forums as shown in the Forum Integrations table.

PhotoPost vBGallery requires vBulletin and works as a vBulletin add-on. It is a lighter, more streamlined version of PhotoPost, and doesn't include many of the more advanced features of PhotoPost Pro. However, some vBulletin site owners prefer PhotoPost vBGallery because it uses vBulletin's templates system, which offers advantages for some advanced vBulletin owners. View the complete comparison of PhotoPost Pro to PhotoPost vB Gallery for more details.

Does that mean new users can choose, but old licenses keep vB Gallery?

Chuck S
October 21st, 2007, 10:14 AM
Yes and No. We emailed all customers announcing this and I do beleive their was a pricing structure to convert your license if you purchased it from us at a lower price etc. You can email sales@photopost.com for full details.

TheComputerGuy
October 21st, 2007, 03:19 PM
thanks for the reply. I need to update my email I never check the one related to my licenses because of spam