View Full Version : Not recieving emails from site, or new order!

September 5th, 2006, 01:08 AM
I bought a new liscense yesterday about 24h ago and have yet to receive any sort of email regarding the activation of the new account. I received a confirmation that the purchase has gone thru and the charge to my credit card and thats about all.

I've asked for several password resets via email, and never received them or the activation link to my new forum account. Its not my spam filter, as i've signed up again with two different email accounts and providers/servers

Just thought someone would like to be aware of this problem. And before anyone asks why i need seperate accounts. I dont. Its for two different clients and i must keep them seperate.

Thank you.

Chuck S
September 5th, 2006, 08:12 AM
I suggest you check with your host/provider and see what spam filters are used there. The email has to be trapped somewhere on your end. If it was not working it would not work for anybody and it does send email so that is where I would start. If you can send email to sales@photopost.com I suggest you contact them via email from the email the license was purchased and get your access data

September 5th, 2006, 12:28 PM
I emailed them over the weekend using the contact us link at the bottom. I received this email after the third attempt. I've completely turned off all spam filters, even signed up at the forums with a yahoo account. And no one else is having this problem???

Thank you for contacting PhotoPost Sales. We have received your email and we will reply to you as soon as possible. If you would like an immediate answer to your question, please give us a call at 1-800-346-9486 Monday through Friday between the hours of 9am and 4pm Eastern time, and one of our friendly and knowledgeable sales specialists will be happy to assist you.

Thank you,

The PhotoPost Team

[PhotoPost Sales #UWX-87168-744]: Sales Form: Not reciving emails

Chuck S
September 5th, 2006, 12:30 PM
Only people having email issues with being sent emails where spam filters on there end are blocking things. I can safely say our system does send the emails.

September 5th, 2006, 12:39 PM

Alright, then i enabled spam assassin again, and added *@photopost.com to my whitelist. Is there anything else i can try?

September 5th, 2006, 12:43 PM
This is from my mail logs after requesting emails from the site, maybe it can help?

2006-09-05 11:31:41 H=(www.photopost.com) [] F=<nobody@photopost.com> rejected RCPT <david@fightrice.com>: Sender verify failed

verify fail for <nobody@photopost.com>: response to "RCPT TO:<nobody@photopost.com>" from mail-server.com [] was: 511 sorry, no mailbox here by that name (#5.1.1 - chkuser)

This liscense is rather useless if i cant receive emails to download it...

Chuck S
September 5th, 2006, 12:52 PM
Okay so the email is being rejected by your server

September 5th, 2006, 12:59 PM
Alright, i've emailed my management company to see what they can do then...

September 5th, 2006, 01:13 PM
All sorted. Thanks Chuck

Michael P
September 5th, 2006, 01:30 PM
Maybe we can improve our side by sending from a valid account.

September 5th, 2006, 02:04 PM
that'd work to, even if you setup a fake one like automated_response@photopost.com to send emails from