PDA

View Full Version : My account is not able to post


ehm
April 14th, 2006, 04:23 PM
After many months off this site, today I try to post a question on the 'How To..." section, but received a message that my useranem/account is not allowd to post there.
I'm missing something? I remmember I was able to post before.
is there any expiration data on the posting privileges?
Thank you

Chuck S
April 14th, 2006, 04:24 PM
Hello at the top of every forum is an announcement about being a verified customer.

If you follow the steps in the thread you will be able to post in support and view the mods sections

ehm
April 14th, 2006, 04:53 PM
I didn't read that Chuck... sorry..
Well, I read it now, but the problem still:
"We would ask anyone who is a valid license holder that does not see this tag under there username that they update there forum account email to match that of there license so they will show as a verified customer."
The e-mail account I'm using still the same e-mail I had when I bought it, which is the one I'm logged in.
What else could it be?
I went to my profile and just re-type the same e-mail and saved... still not able to post

ehm
April 14th, 2006, 05:00 PM
JUst to add one more info:
if I try to go to members area:
https://www.photopost.com/members/members.pl
my username/password is not working and if I try to recover it with my e-mail, I get this message "Email address not in database."

Chuck S
April 14th, 2006, 05:06 PM
The email your using is not one that is assigned to any license in our system.
Please check your records and try another email account you may have used.

ehm
April 14th, 2006, 05:14 PM
I will do it from home. I have the Licence printed there, not here.
Is there any problem (like blocking) if I try few other e-mail I have?

Chuck S
April 14th, 2006, 05:30 PM
No there is no blocking if you enter a valid email on a license you will be emailed the details from the auth page

http://www.photopost.com/auth.html

I know people buy licenses and forget old emails so that is probally the case here especially if you purchased it awhile ago.

ehm
April 14th, 2006, 06:45 PM
No there is no blocking if you enter a valid email on a license you will be emailed the details from the auth page

http://www.photopost.com/auth.html

I know people buy licenses and forget old emails so that is probally the case here especially if you purchased it awhile ago.

Just for closure...
you were right: I used a different e-mail account to buy it.
Looks like I could log on at Customers area, but my license expired on Jan/2006 (bummer)...
I means I have no access to the protected areas on the forum or I only cannot donwload the updates?

Chuck S
April 14th, 2006, 08:00 PM
You should be able to use the forums when you become verified but will be unable to download updates till you renew members access