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View Full Version : Submit a Ticket, does Krusty own the site?


clothahump
February 17th, 2006, 11:10 AM
How come when you click "submit a ticket" in the members area you get sent to Bugs, surely if people are prepared to pay for a product they should get real support?

Chuck S
February 17th, 2006, 11:21 AM
Submit a Ticket, does Krusty own the site?


You want to explain what you mean by this.

You click on ticket system and are taken to the ticket system

http://www.photopost.com/forum/vbugs.php

Support is on the support forums here or email at support@photopost.com

clothahump
February 17th, 2006, 11:31 AM
I would expect to be sent to a form to submit my problem, who is to say it is a Bug??? chances are it is not.

Michael P
February 17th, 2006, 12:49 PM
Sorry for you confusion, the ticket system is generally used to "bug reports"; installation and other issues are handled within the respective forums here.

clothahump
February 17th, 2006, 12:53 PM
That where the confusion ensues, on most other sites if you submit a ticket it sends a ticket to the devs by email, bugs are totally seperate thing.

Michael P
February 17th, 2006, 01:30 PM
I'm only familiar with a few other systems, like vBulletin's, which works very similar to how we have our system setup here. Hopefully you have a better understanding of how our system works now and whatever help you may need is right at your fingertips.