View Full Version : installation is rediculously buggy
March 17th, 2005, 01:48 AM
I've just ordered both photopost and reviepost. I'm trying to install them on my server together (no forum) and have been trying for the past 6 hours or so. I really think you guys need to have some better installation instructions that are more detailed and explanatory than what exists at the present time.
I've deleted and started over so many times I've lost count. Basically, all I want is for them to run together so that a user only has to log in once (thus they would use the same database).
I finally have photopost installed and have imported my custom db table of users into this db with success. the problem I'm now having is integrating reviewpost. I've tried following instructions to the best of my ability, althought the instructions are often vague or text box labels unclear. I have searched and read through this forum for hours, not finding a solution to my problem.
In the original configuration setup page I set the user db to the use the photopost db. This worked fine. On the next page I set the forum directory to www.mydomain.com/photogallery (my photopost directory). I'm assuming this is what should go here, but it only mentions forums, which is ambiguous.
Finally, the error I'm getting now says "We're sorry, but the system experienced an unrecoverable error. Please try again later." Try again later?? What in the world does THAT mean? Kind of a weird error message to set, me thinks.
If I could get some help I think that would be great, sooner than later would be great too before I get so upset and angry that I start regretting the purchase and thinking negatively about this product.
March 17th, 2005, 09:58 AM
I am sorry for your trouble but I would think our installation script is rather simple and straight forward. Our installation instructions state the steps to install things needed and the questions are as basic I think we can make them. We do offer install service for those unable to understand the installation
From what I am reading above you have inputed incorrect information and example below.
For instance you have choosen EXTERNAL REGISTRATION which means your intergrated with a forum we support YET you state.
[quote]. On the next page I set the forum directory to www.mydomain.com/photogallery (my photopost directory). I'm assuming this is what should go here, but it only mentions forums, which is ambiguous. [quote]
We explicitly state the difference between external and internal integrations in the page before you get to the step where you input a forum url. There is nothing ambigous about us asking whats the forum directory url as you have choosen external integration and would answer with inputing the url to your forum in there.
Your unrecoverable error is most likely because when selecting an external forum registration type on the 1st step of install you did not answer the proper mysql information to connect to the user database and then on the 3rd step did not specify the user database table prefix.
March 17th, 2005, 03:36 PM
Well, I just tried downloading a new build just in case. I now notice a change in wording when installing, namely:
"URL to ReviewPost UPLOADS directory"
which used to read "PhotoPost" instead of "ReviewPost"...this had to have caused some errors and could be one of the reasons why things would not work properly. I was entering what it was asking for, the photopost dir, not the reviewpost one. Just following directions.....
I have now setup a phpbb2 forum for the sake of future expansion, and have successfully setup PhotoPost to work with this forum in about an hour. However, when I now try to do the same with ReviewPost (the NEW build) I get this error:
Parse error: parse error, unexpected $ in /home/leasa/public_html/reviews/forums/phpbb2.php on line 642
While I feel sufficienly capable (well, slightly capable) to code in PHP, I don't feel it's my job to search out and correct syntax coding errors in products I pay a hundred dollars for.
Can you tell me what the error is please so I don't have to waste MY time?
March 17th, 2005, 03:55 PM
Oh, and if the install is so straightforward and easy, how come I am having to wade through pages upon pages of problems and error messages on these forums? It seems most people just give up and pay the $60 install fee (perhaps that's why it's made so difficult... ;) )
March 17th, 2005, 04:02 PM
It's only straightforward and easy for people that have experience installing PHP scripts. For everyone else, we offer the $59 installation service which is our cost - we don't profit from installations. vBulletin charges $135 for installation.
The "error messages and pages upon pages of problems" that you see in our forums are server configuration issues or errors that people are making, not errors in our software.
March 17th, 2005, 04:07 PM
The majority of people install without issue. Photopost is on thousands of sites. The users posting here are a small amount of people and usually is the same users in general or group there of over and over
The issues they do have installing are easy explanable and usually amounts to incorrectly inputing some information. Many such threads much like the example I posted out in your initial post where you where answers incorrectly on install.
I would reupload that file to see if your ftp program did not trash it there is actually no line 642 in that file and I see nothing obviously out of place.
March 17th, 2005, 04:14 PM
I've tried uploading it again three times, deleting it first. I've tried unpacking it using winzip and others, no help. I've tried downloading another build, still nothing. I've uploaded via leech, ws, and dreamweaver.
Forgive me if I seem a little frustrated here...but I am an experienced comp. user, and a beginner/intermediate php developer. This shouldn't be this hard.
March 17th, 2005, 04:29 PM
Reviewpost 2.9 was just released yesterday Ginger
Open up phpbb2.php and find this
return( $catonline );
change it to this
return( $catonline );
March 17th, 2005, 09:39 PM
Thanks, changed that and the install worked. Now I have other errors, and I'm getting more frustrated by the minute.
Following another thread, I did as you said and made some changeds you suggested to showproduct.php and showcat.php that were necessary. However, I'm STILL recieving an error everytime I try to upload a product:
We're sorry, but the system experienced an unrecoverable error. Please try again later.
Query: SELECT catname,template FROM categories where id='3'
Result: Table 'leasa_reviewpost.categories' doesn't exist
Database handle: Resource id #8
I have the database prefix set as rp_ in both config areas (reg. and integration) and did so when installing. I have checked all my settings five or six times and they are all correct. It looks as though it is not using the prefix when searchign for the table, and so it's not finding the table rp_categories.
It seems this software is really buggy, and perhaps it is just this new release, but I really need this to be working ASAP so I can get my site under wraps along with Photopost, I have a lot of configuring work ahead of me that I can't even get to if the board won't work simply as it is supposed to do. I'm sorry if I sound so cynical, but after three days of this it's growing old and I'm growing tired.
Perhaps I should be posting this new error in another thread...
April 1st, 2005, 09:34 AM
installation was flawless here
April 1st, 2005, 02:00 PM
installation was flawless here
I'm happy for you.
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