New to the Forums? Can't Post? Need to become a Verified Customer!
With the huge customer base we have we have put into place an automated verification system to verify license holders whom are entitled to support. One owned license grants you the right to run one software installation on one domain for an unlimited time, and purchasing an owned license gives you access to our members download area and support for one year. Therefore if your members access is expired you may need to renew access by purchasing a members area renewal to obtain product support. You can at anytime sign into the members area and view your access status.
We have made it easy to obtain support by matching your forum account email to the same as your license email enables us to track what users are entitled to support. We have also made improvements to our members area and you are able to link multiple licenses to one login to keep track all your licenses via one login.
So in our forums now you will see VERIFIED CUSTOMER under your username if you are a valid license holder. We would ask anyone who is a valid license holder that does not see this tag under their username that they update their forum account email to match that of there license so they will show as a verified customer. The update script runs every hour so once you do this you will properly show up on our forums with the tag under your name in posts.
Please not after making the change and allowing sufficient time for the cron task to bump you into the verified group you would then need to post on the forum to elevate yourself. This is how vbulletin usergroup change works.
If you are a new customer and do not yet have access; it is probably because your license has not yet been issued. Once your license has been issued and you have the same email in your forum profile, the system will update you within an hour or two.