What's your gut feeling about all of this?
Latest reply from Westhost...
The type of account you are currently on is the cheaper shared hosting type of account. You are on a server with other users, and can not be given root access for security reasons. The server environment should be able to run any web content just fine. If you absolutely require root access, you can get that with us via a cloud hosting reseller account (the reseller part gives you root) which gives you your own cloud VPS. Those accounts start at about 50$ per month, and as I said if you want to have one, we may be able to get you a coupon code for a discount.