Yeah, it is definitely unusual compared to past hosts. On the plus side, the service has been good, the servers fast and the prices reasonable. I have SSH also but I'm too inept and would likely mess something up without a nice user interface. I can do simple backup commands and such, but that's about it.
Funnier thing, they couldn't actually issue a new ftp account or even change my old ftp account password because cpanel had been used under the trial period to create them. Now, I have to pay $14 for the month to restore cpanel so I can do it myself anyway lol. They are a pretty reputable host at webhosting talk, but this is just kind weird and now that hour turned into a day.
I just found the email from photopost that had accidentally been routed into my junk mail, perhaps due to the attachment or something. I'm filling it out now and will return it once I get this cpanel issue resolved finally.